Verified Job
Trainer
KCS Coach Lead & Sales Enablement Specialist
Trainer
#40128
Remote / WFH
Experian Information Solutions
Job Description
You'll have opportunity to:
Lead the KCS coaching program by training, mentoring, and supporting teams on KCS principles, processes, and standards
Coach Contributors, Publishers, and Candidates to improve knowledge creation, reuse, and adoption
Conduct regular coaching sessions, feedback loops, and proficiency development to drive continuous improvement
Review and validate knowledge articles for quality, accuracy, and adherence to Content Standards
Monitor KCS performance metrics and provide insights on adoption, quality, and effectiveness
Partner with managers to strengthen KCS behaviors, accountability, and performance expectations
Ensure new sales hires are equipped with accessible, accurate, and reusable knowledge to support customer conversations
Translate operational and product knowledge into clear, consumable content that supports consistent messaging
Identify gaps in onboarding content and improve materials based on feedback and performance trends
Collaborate with Product, Support, Training, and SMEs to ensure knowledge accuracy and completeness
Experience and Skills
5+ years of experience in Knowledge Management, KCS, Coaching, or related field
Understanding of KCS methodology and coaching practices
Experience training individuals or teams
KCS v6 Certification or comparable experience
Experience supporting Sales Enablement or onboarding programs
Familiarity with knowledge platforms (e.g., Salesforce Knowledge, ServiceNow)
Experience developing training programs and onboarding materials
About Experian
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agrifinance, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data and to innovate. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 23,300 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Benefits/Perks:
This is a remote role within the US
Great compensation package and bonus plan
Core benefits including medical, dental, vision, and matching 401K
Flexible work environment, ability to work remote, hybrid or in-office
Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
Explore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.html
At Experian, our people and culture set us apart. We're deeply committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance, development, wellness, collaboration, and recognition, we focus on what truly matters. Our people-first approach has earned us global recognition: World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ 2025 in 26 countries, and Glassdoor Best Places to Work 2024, among others.
Lead the KCS coaching program by training, mentoring, and supporting teams on KCS principles, processes, and standards
Coach Contributors, Publishers, and Candidates to improve knowledge creation, reuse, and adoption
Conduct regular coaching sessions, feedback loops, and proficiency development to drive continuous improvement
Review and validate knowledge articles for quality, accuracy, and adherence to Content Standards
Monitor KCS performance metrics and provide insights on adoption, quality, and effectiveness
Partner with managers to strengthen KCS behaviors, accountability, and performance expectations
Ensure new sales hires are equipped with accessible, accurate, and reusable knowledge to support customer conversations
Translate operational and product knowledge into clear, consumable content that supports consistent messaging
Identify gaps in onboarding content and improve materials based on feedback and performance trends
Collaborate with Product, Support, Training, and SMEs to ensure knowledge accuracy and completeness
Experience and Skills
5+ years of experience in Knowledge Management, KCS, Coaching, or related field
Understanding of KCS methodology and coaching practices
Experience training individuals or teams
KCS v6 Certification or comparable experience
Experience supporting Sales Enablement or onboarding programs
Familiarity with knowledge platforms (e.g., Salesforce Knowledge, ServiceNow)
Experience developing training programs and onboarding materials
About Experian
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agrifinance, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data and to innovate. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 23,300 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Benefits/Perks:
This is a remote role within the US
Great compensation package and bonus plan
Core benefits including medical, dental, vision, and matching 401K
Flexible work environment, ability to work remote, hybrid or in-office
Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
Explore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.html
At Experian, our people and culture set us apart. We're deeply committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance, development, wellness, collaboration, and recognition, we focus on what truly matters. Our people-first approach has earned us global recognition: World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ 2025 in 26 countries, and Glassdoor Best Places to Work 2024, among others.
