Junior Service Desk Engineer

We are seeking a motivated Junior Service Desk Engineer to join our dynamic IT support team. This entry-level position offers an excellent opportunity to develop technical skills in a fast-paced environment, providing essential support to end-users and maintaining the organisation’s IT infrastructure. The main focus of the role will be preparing, building and configuring desktops, laptops and other IT equipment for our clicents. Alongside this, the successful candidate will learn the wider helpdesk function including logging tickets, speaking with users, troubleshooting basic issues and supporting senior engineers. The successful candidate will possess a keen interest in computer networking, hardware, and software troubleshooting, with a focus on delivering exceptional customer service. This role is ideal for individuals looking to build a career in IT support and systems administration.

Responsibilities

Building and preparing new desktops and laptops
Installing Windows and required business applications
Applying standard company build processes
Joining devices to Microsoft 365, Entra ID or local domains where required
Installing security software, monitoring tools and remote support agents
Applying updates, patches and standard configuration settings
Preparing equipment for delivery or installation at client sites
Recording asset details accurately
Testing devices before they are handed over to clients or users
Wiping, rebuilding and repurposing returned equipment or similar ticketing systems.
Helpdesk, Support and Learning

The role will also including learning how to:

Log and update support tickets
Answer basic helpdesk calls under supervision
Assist users with simple IT issues
Reset passwords and help with account access issues
Troubleshoot basic Microsoft 365 problems
Support printer, Wi-Fi, email and desktop issues
Escalate more complex issues to senior engineers
Follow internal procedures and checklists
Keep clear notes on work completed
Skills and Experience Required;

This is a junior role, so previous MSP experience is not essential.

The candidate should have:

A genuine interest in IT and technology
Basic knowledge of Windows PCs and laptops
Good attention to detail
A willingness to learn
Good timekeeping and reliability
A polite and professional attitude
Good written and verbal communication skills
Ability to follow instructions and checklists
A practical, hands-on approach to problem solving
Pay: £24,785.00-£26,000.00 per year

Benefits:

Bereavement leave
Company events
Company pension
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking
Paid volunteer time
Referral programme
Application question(s):

Any previous experience in build/repair work on laptops/desktops
Are you able to travel to Coventry CV3 4GA
Do you have a full clean UK driving licence?
Work authorisation:

United Kingdom (preferred)
Work Location: In person