Junior Contact Centre Specialist (Chat)

What drives us?

A single tap on your phone unlocks a world that transforms your entire car ownership journey, covering every milestone - from finding your perfect match to keeping it running smoothly, to selling it later. That’s the future we're building at CARS24. Our mission is to ensure car ownership is stress-free. We want our customers to focus on the open road, not roadside worries. We're building a one-stop shop, a Super App for all their car needs, powered by technology, data science, and deep customer insights. We are already one of the largest Auto-tech companies in the world, but we are not stopping here. We aim to grow 10x in the next five years.

What Will You Drive?

As a Contact Center Specialist at Cars24 Australia, you will drive the car sales process by engaging with potential sellers through chat inquiries on our app and website. Your role will involve providing exceptional customer service, guiding sellers through the car-selling journey, and helping them navigate questions, ultimately contributing to our sales goals. You'll be at the forefront of ensuring a smooth, seamless experience for our customers.

 Drive Sales Conversion: Engage with potential sellers via chat to help them through the selling process, answer questions, and drive them toward completing a sale.  Maintain Chat SLAs: Ensure timely responses to all chat inquiries, meeting our established response time standards.  Customer Engagement: Deliver high-quality customer service to enhance satisfaction, build trust, and foster positive relationships with potential sellers.  Manage Multiple Chats: Handle multiple chat sessions simultaneously, ensuring no customer interaction is overlooked.  Collaborate with the Team: Work closely with the sales and customer service teams to share feedback, insights, and improve the overall seller experience.

What Are We Looking For?

We are looking for passionate individuals who are eager to be part of our team and help drive the future of the automotive industry. Whether you're a fresh graduate or have some experience, we value enthusiasm, a customer-first attitude, and the drive to succeed along with:  Excellent Written Communication: You can express yourself clearly, concisely, and professionally in writing.  Customer Service Mindset: You're dedicated to providing an exceptional customer experience and building lasting relationships.  Multitasking and Time Management: You can juggle multiple conversations at once while maintaining attention to detail.  Sales Acumen: You understand the sales process and have a passion for helping customers through it. Read more