Junior Call Center Representative ()

Altruist Technologies


Telecaller BPO Call Center HSC Fresher Customer Care Pune
Altruist Technologies • Pimpri-Chinchwad, Maharashtra • via Jobaaj
16 days ago
₹1.25L–₹4L a year
Full–time
No Degree Mentioned
Apply directly on Jobaaj
Apply on MetroHires
Job description
Process:- Domestic Bpo Telecaller (inbound and outbound calling)Location: IT Park, Viman Nagar, PuneRole & responsibilities:- Salary: Upto 14,000 Unlimited Incentives- Immediate Joining- HSC Freshers Are Welcome- Avg. communication in Marathi and Hindi Preferred candidate profile:- Min qualification - 12th & Immediate Joiners- Having basic Knowledge of Computer.- Fixed day shiftPerks and benefits:...
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Mphasis


Junior Call Center Representative (Pune)
Mphasis • Pune, Maharashtra • via Jobrapido.com
14 days ago
Full–time
No Degree Mentioned
Apply on Jobrapido.com
Job description
Job Description

Job Summary –

Call Center Representative will be responsible for performing written and verbal verification of employment. Candidates must possess a strong sense of urgency with an ability to work in a team environment, maintaining excellent organizational, communication, and PC skills.

Position Overview:

Processing the allocated files for:

- Verification of Employment- by calling the borrowers Employers and verifying their employment details provided to the client.
- Evidence of Insurance- by calling Insurance Agencies to get the Hazard Insurance policy updated
- Payoff Demand- by calling other lenders to get an updated payoff statement for the borrower’s previous loan.

Essential Job Functions:

- Processing the allocated files for Verification of Employment/Evidence of Insurance/Payoff Demand
- Faxing Authorization forms
- Receiving inbound calls
- Meeting same day turn times
- Data Entry, outbound calls, receiving inbound call.
- Accurately verify employment history for borrowers by following all policies and procedures
- Analyze data to spot anomalies with the returned verifications.
- Respond to incoming calls and e-requests timely and accurately
- Make outbound calls as necessary
- Meet productivity and quality goals set by the department.
- Follows all workflows and appropriately document orders.
- Provides timely and accurate information to incoming customer calls/electronic requests.
- Assists other team members as needed.
- Participates in skills training, as requested.
- Adheres to, and maintains compliance with, all Federal, State, and local laws and Universal policies and procedures.
- Ensures safety and confidentiality of Employees, property, and data.
- Performs other related duties as required and assigned.

Requirements:

- Excellent written and verbal communication skills and ability to articulate complex issue
- Customer Service, Computer Skills, Time Management
- Experience in US mortgage domain preferred
- Detail oriented and excellent organizational skills
- Quick learner to keep up with the fast paced mortgage industry
- Able to prioritize multiple tasks and manage time
- Problem-solver with solid analytical skills
- Adheres to directives, procedures, and standards
- Ability to work in a paperless environment
- Computer proficiency including Microsoft Office Product Suite
- Candidates must be available to work outside of normal business hours when necessary
- Flexible to work in night shifts and weekends