- Supervisory responsibilities for trade pre-matching & settlement & trade related issue resolution and Ensure timely settlement of trades, investigate and resolve trade-related breaks in accordance with the established work practices and procedures
- Pre-matching of trades for Global markets by interacting with agent banks and brokers across the globe and Serve as QA and main contact for escalations. Answer all phone calls and emails pertaining to those relationships and demonstrate ability to resolve queries quickly and accurately
- Work with various internal teams such as trade processing, pre-matching, settlements, cash processing, account opening and asset servicing to process transactions and resolve any exceptions on a timely manner Respond to and resolve client inquiries on a timely manner
- Perform root cause analysis for their respective clients to increase STP and reduce client inquiries and Partner with client service teams to help change client behavior where required...