Service Director

Full job description
Perched sixty stories above Lower Manhattan, Manhatta serves seasonal, inspired cooking, and offers stunning views of New York City, its bridges, and waterways. Manhatta is a restaurant and full-service event space from Danny Meyer’s Union Square Hospitality Group, combining sky-high views with down-to-earth hospitality.


Who you are:

The Service Director is responsible for driving excellence with a strong emphasis on genuine, warm hospitality across all front-of-house operations. You find the perfect balance between standards and intuition, identifying opportunities to improve in real time. You are someone who leads by being a great example on the floor and coaching in real time. In addition to a warm and gracious outlook, the Service Director must possess a professional, polished approach to leadership to ensure the successful execution of service and hospitality. The Service Director must embody USHG's Behaviors while teaching and coaching the team on company expectations, policies, and protocols.

What you’ll do:

Cultivate a culture of Enlightened Hospitality for all stakeholders that supports our business objectives and growth
Provide and inspire genuine hospitality by being a great example on the floor, which entails reading the room, identifying opportunities in real time, and taking a proactive approach to refining the overall guest experience
Lead, develop, and maintain a robust and high-performing team to ensure best-in-class service while embodying USHG’s Behaviors
Continuously refine service manuals and evolve SOPs as operations and service standards develop
Partner with the General Manager and Assistant General Manager to forecast staffing needs based on business demands
Create and manage dining room schedules to ensure proper staffing levels, operational efficiency, and compliance with labor laws
Support daily service and event planning processes by collaborating with Operations, Events, and Culinary teams.
Maintain precise knowledge and adherence to all applicable laws, policies, and procedures