Deputy Director, Operations

Full job description
About NYC Health + Hospitals


NYC Health + Hospitals/Bellevue is America’s oldest public hospital, established in 1736. Affiliated with the NYU School of Medicine, the 844-bed hospital is a major referral center for highly complex cases, with its 6,000 employees including highly skilled, interdisciplinary clinical staff. It sees more than 110,000 emergency room visits and 700,000 outpatient visits annually. Bellevue is an academic medical institution of international renown. We have served as an incubator for major innovations in public health, medical science, and medical education. Bellevue is a Level I Trauma Center delivering around-the-clock care in adult, pediatric, psychiatric and pediatric psychiatric emergencies as well as in the nationally-designated categories of cardiology, neurology, toxicology, and neonatology. In addition to providing comprehensive inpatient and outpatient state-of-the-art care Bellevue is a city-wide medical specialty referral source. Bellevue’s clinical centers of excellence include: Emergency Medicine and Trauma Care; Cardiovascular Services; Designated Regional Perinatal Center and Neonatal Intensive Care Unit (ICU); Comprehensive Children’s Psychiatric Emergency Program; and Cancer Services.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Work Shifts


8:00 A.M – 4:00 P.M

Duties & Responsibilities


The Deputy Director, Operations functions as the lead of Capacity Management and Patient Throughput provides executive oversight of patient flow operations across Bellevue Hospital. Reporting directly to the Chief Operating Officer and Chief Medical Officer, this leader is responsible for strategic planning, operational execution, and performance improvement to optimize patient throughput, resource utilization, and care coordination. The Deputy Director leads a cross-functional team and collaborates across departments to deliver high-quality, timely, and patient-centered care in alignment with the hospital’s mission and strategic goals.

Key Responsibilities

Executive Leadership & Oversight
Directs departmental operations, staff development, and clinical programs supporting efficient patient throughput.
Partners with senior leadership to advance enterprise-wide patient flow initiatives and capacity solutions.
Oversees recruitment, evaluation, training, and performance management for departmental personnel.
Operational & Clinical Excellence
Documents and maps all current patient flow processes across the hospital to identify inefficiencies and opportunities for improvement.
Leads efforts to automate and standardize throughput workflows across departments—ensuring all processes are clearly documented and sustainable.
Implements data-driven strategies to reduce delays, support timely discharges, and improve care transitions across service lines.
Drives continuous quality improvement and regulatory compliance to ensure safety and service excellence.
Strategic Planning & Policy Development
Develops and executes departmental strategic plans in alignment with hospital and system-wide priorities.
Leads the creation, revision, and enforcement of policies and procedures that support effective throughput, care transitions, and discharge planning.
Participates in hospital-wide strategic planning and contributes to institutional decision-making.
Financial & Resource Management
Oversees the department’s operating and capital budgets, ensuring fiscal accountability and resource optimization.
Aligns staffing and operational resources with throughput and access targets.
Stakeholder Engagement & Communication
Builds collaborative relationships with clinical, operational, and administrative stakeholders to support coordinated patient flow.
Represents the department in hospital and system-wide throughput and performance committees.
Cultivates a culture of accountability, transparency, and high performance.
Expectations & Standards
Champions Bellevue Hospital’s mission and ICARE values in all aspects of leadership.
Maintains a safe, inclusive, and high-performing work environment for patients and staff.
Ensures full compliance with HIPAA, regulatory standards, and internal policies.
Evaluates performance metrics regularly and leads improvement strategies.
Supports sustainable innovation and scalable process design across departments