JC Home Delivery Lead

Job Responsibilities

:

1

Responsible for Jio Home Delivery (JHD) in JC Operation
2

Manage and supervise various outbound channels to ensure high service
levels for JHD customers
3

Recruit, train & deploy outbound direct sales agents in JC area as
per the given target
4

Monitor refresher training on JHD process and product knowledge to
agents
5

Drive Lead Acceptance & Lead Delivery on day to today basis
6

Ensure JC Level Master Configurations on JHD platform - Agents,
Stores, PIN Codes, Products
7

JC territory planning to ensure 100% manning coverage
8

Supervise and manage General Trade & Own Store promoters (xDSS) for
Home Delivery
+

Propose improvements to ensure augmented customer experience
10

Monitor and gather competition/industry plan, initiatives, policies
and best practices
• Education Requirement :

Graduate in any discipline / (MBA or equivalent preferred)
• Experience Requirement :

Graduate: 4-8 Years / MBA: Min

2-6 years
• Skills & Competencies :

1

Knowledge of managing , supervising direct sales teams of min 8-10
people
2

Knowledge of product and market
3

Knowledge of Direct Sales Practices
4

Team Recruitment Skills
5

Target orientation
6