Verified Job
Hardware / Network Engineer
IT Technician- job post Innovation Networks
Hardware / Network Engineer
#782904
Remote / WFH
Innovation Networks
Job Description
Full job description
We are seeking an enthusiastic, super talented senior IT technician to work with the Innovation Networks team in support of our clients. In addition to providing a high level of client service, you will develop strong relationships with clients and staff, provide user support to both local and remote users, maintain system documentation, and contribute to IT projects as required. Individuals applying for this position must be able to multi-task, have a strong attention to detail, professional demeanor, and be able to adapt into a growing and changing environment.
This position must provide exceptional client and customer-focused incoming technical service using multiple channels of communication, such as email, and phone, following issues to resolution. Considered to be a dynamic person who will collaborate with other team members.
What Innovation Networks is Looking For?
Strong oral and written communication skills
The ability to deal with all levels of management
Strong interpersonal skills with a polished and professional manner
Excellent organizational skills with motivation, self-direction, and time management skills
A strong desire to learn
A personality that wows the customer and your peers
An experienced IT professional
Skill and Attributes Qualifications
The qualified candidate must have:
MUST have a working reliable vehicle and valid BC driver's license to visit client sites
Minimum 3-5 years of experience in the IT Service and Support industry
At least two professionally recognized certifications (A+, Network+, Security+, Microsoft, Cisco)
High-level of technical ability and troubleshooting skills
Strong listening and communication skills, answers questions and can de-escalate customer issues while accessing information from a variety of systems seeking to achieve the best solution.
Troubleshooting experience with:
Intermediate knowledge of MS Office applications; Office 365 implementation, deployment and support experience as an asset
Extensive knowledge about Microsoft cloud and on-premise environments, including desktop/server operating systems and functions, Active Directory, Azure, Entra ID
We are seeking an enthusiastic, super talented senior IT technician to work with the Innovation Networks team in support of our clients. In addition to providing a high level of client service, you will develop strong relationships with clients and staff, provide user support to both local and remote users, maintain system documentation, and contribute to IT projects as required. Individuals applying for this position must be able to multi-task, have a strong attention to detail, professional demeanor, and be able to adapt into a growing and changing environment.
This position must provide exceptional client and customer-focused incoming technical service using multiple channels of communication, such as email, and phone, following issues to resolution. Considered to be a dynamic person who will collaborate with other team members.
What Innovation Networks is Looking For?
Strong oral and written communication skills
The ability to deal with all levels of management
Strong interpersonal skills with a polished and professional manner
Excellent organizational skills with motivation, self-direction, and time management skills
A strong desire to learn
A personality that wows the customer and your peers
An experienced IT professional
Skill and Attributes Qualifications
The qualified candidate must have:
MUST have a working reliable vehicle and valid BC driver's license to visit client sites
Minimum 3-5 years of experience in the IT Service and Support industry
At least two professionally recognized certifications (A+, Network+, Security+, Microsoft, Cisco)
High-level of technical ability and troubleshooting skills
Strong listening and communication skills, answers questions and can de-escalate customer issues while accessing information from a variety of systems seeking to achieve the best solution.
Troubleshooting experience with:
Intermediate knowledge of MS Office applications; Office 365 implementation, deployment and support experience as an asset
Extensive knowledge about Microsoft cloud and on-premise environments, including desktop/server operating systems and functions, Active Directory, Azure, Entra ID
