Verified Job
Hardware / Network Engineer
IT Support Technician/Facilities Administrator
Hardware / Network Engineer
#751784
Remote / WFH
The Wild Center
Job Description
Full job description
Do you play well with Otters? The Wild Center is looking for a full-time IT Support Technician/Facilities Administrator to join our team. The IT Support Technician/Facilities Administrator provides first-line technology support for The Wild Center while assisting the Facilities Department with administrative, documentation, compliance, and project tracking activities.
Approximately 80% of the position is dedicated to information technology support, with approximately 20% devoted to facilities administration. This role helps ensure that technology systems remain reliable while improving the organization, documentation, and regulatory compliance of the Facilities Department.
IT Support Essential Duties and Responsibilities (Approximately 80%):
End User Support (35%)
Respond to staff technology requests.
Configure Windows and Mac computers.
Support Google Workspace.
Install software.
Configure printers and scanners.
Assist with MFA and password resets.
Troubleshoot workstation hardware and software.
Hardware and Device Management (15%)
Deploy new computers.
Maintain computer inventory.
Image and configure devices.
Coordinate warranty repairs.
Maintain spare equipment inventory.
Network and Systems Support (10%)
Assist Administrator with the following
Switch installations
Wireless access points
Structured cabling
Rack organization
Basic network troubleshooting
Patch management
Backup verification
Museum Technology Support (15%)
Help to maintain the following
Interactive exhibits
Theater technology
Digital signage
POS systems
Audio/visual systems
Public Wi-Fi
Security cameras
Documentation and IT Administration (5%)
Maintain IT documentation
Update asset inventory
Track software licensing
Maintain network diagrams
Document procedures
Facilities Administrator (Approximately 20%):
Maintain the computerized maintenance management system (CMMS) or work order database.
Enter, assign, update, and close work orders.
Track preventive maintenance completion.
Monitor open maintenance requests and provide status updates.
Generate maintenance performance reports.
Documentation
Maintain equipment files.
Organize operation and maintenance manuals.
Update equipment inventories.
Maintain drawing files and record drawings.
Track warranties and service contracts.
Maintain vendor contact information.
Regulatory Compliance
Assist with maintaining documentation for the following
OSHA compliance
DEC permits
Fire inspections
Elevator inspections
Boiler inspections
Generator testing
Lift inspections
Stormwater inspections
Safety Data Sheet (SDS) records
Hazard communication documentation
Required annual reports
Capital Project Support
Maintain project files.
Track project budgets.
Update project schedules.
Process submittals and closeout documents.
Track grant documentation and reimbursement records.
Maintain contractor certificates of insurance.
Organize project meeting minutes.
Purchasing & Inventory
Prepare purchase requests.
Track deliveries.
Maintain parts inventory.
Monitor stock levels.
Maintain tool inventory.
Reporting
Complete routine reports including
Work order metrics
Preventive maintenance completion
Facilities KPI dashboards
Capital project status reports
Deferred maintenance lists
Equipment replacement schedules
Qualifications:
Creative problem-solving skills
Comfortable working in a team environment
Capacity to quickly change focus from one task to another.
IT qualifications
Experience maintaining technical documentation.
Strong organizational skills.
Proficiency with spreadsheets and databases.
Experience with work order or CMMS software.
Experience with document management systems.
Ability to coordinate multiple projects simultaneously.
Excellent written communication skills.
Compensation & Benefits
Starting Rate: $20.00/hour
Comprehensive benefit package including medical, dental, supplemental and life insurance plans, health savings account, SIMPLE IRA retirement, employee assistance program.
Paid vacation, sick/personal time, and holidays.
The opportunity to work in a LEED-certified, modern facility on a 115-acre site on the Raquette River featuring over 50 species of live exhibit animals
The Wild Center strives to create an environment where our team thrives both personally and professionally. While life on the job can move at a fast pace, we appreciate the times we can slow down. Whether it's sharing stories over a staff potluck, being wowed by cool science facts, or taking a break during a meeting to view a cute animal - we make time to grow together as a community.
To Apply:
Go to to access the job description and application link.
The Wild Center is an Equal Opportunity Employer. We have a strong dedication to diversity in our community and in the people and groups with which we work.
Pay: From $20.00 per hour
Benefits:
401(k) matching
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Work Location: In person
Do you play well with Otters? The Wild Center is looking for a full-time IT Support Technician/Facilities Administrator to join our team. The IT Support Technician/Facilities Administrator provides first-line technology support for The Wild Center while assisting the Facilities Department with administrative, documentation, compliance, and project tracking activities.
Approximately 80% of the position is dedicated to information technology support, with approximately 20% devoted to facilities administration. This role helps ensure that technology systems remain reliable while improving the organization, documentation, and regulatory compliance of the Facilities Department.
IT Support Essential Duties and Responsibilities (Approximately 80%):
End User Support (35%)
Respond to staff technology requests.
Configure Windows and Mac computers.
Support Google Workspace.
Install software.
Configure printers and scanners.
Assist with MFA and password resets.
Troubleshoot workstation hardware and software.
Hardware and Device Management (15%)
Deploy new computers.
Maintain computer inventory.
Image and configure devices.
Coordinate warranty repairs.
Maintain spare equipment inventory.
Network and Systems Support (10%)
Assist Administrator with the following
Switch installations
Wireless access points
Structured cabling
Rack organization
Basic network troubleshooting
Patch management
Backup verification
Museum Technology Support (15%)
Help to maintain the following
Interactive exhibits
Theater technology
Digital signage
POS systems
Audio/visual systems
Public Wi-Fi
Security cameras
Documentation and IT Administration (5%)
Maintain IT documentation
Update asset inventory
Track software licensing
Maintain network diagrams
Document procedures
Facilities Administrator (Approximately 20%):
Maintain the computerized maintenance management system (CMMS) or work order database.
Enter, assign, update, and close work orders.
Track preventive maintenance completion.
Monitor open maintenance requests and provide status updates.
Generate maintenance performance reports.
Documentation
Maintain equipment files.
Organize operation and maintenance manuals.
Update equipment inventories.
Maintain drawing files and record drawings.
Track warranties and service contracts.
Maintain vendor contact information.
Regulatory Compliance
Assist with maintaining documentation for the following
OSHA compliance
DEC permits
Fire inspections
Elevator inspections
Boiler inspections
Generator testing
Lift inspections
Stormwater inspections
Safety Data Sheet (SDS) records
Hazard communication documentation
Required annual reports
Capital Project Support
Maintain project files.
Track project budgets.
Update project schedules.
Process submittals and closeout documents.
Track grant documentation and reimbursement records.
Maintain contractor certificates of insurance.
Organize project meeting minutes.
Purchasing & Inventory
Prepare purchase requests.
Track deliveries.
Maintain parts inventory.
Monitor stock levels.
Maintain tool inventory.
Reporting
Complete routine reports including
Work order metrics
Preventive maintenance completion
Facilities KPI dashboards
Capital project status reports
Deferred maintenance lists
Equipment replacement schedules
Qualifications:
Creative problem-solving skills
Comfortable working in a team environment
Capacity to quickly change focus from one task to another.
IT qualifications
Experience maintaining technical documentation.
Strong organizational skills.
Proficiency with spreadsheets and databases.
Experience with work order or CMMS software.
Experience with document management systems.
Ability to coordinate multiple projects simultaneously.
Excellent written communication skills.
Compensation & Benefits
Starting Rate: $20.00/hour
Comprehensive benefit package including medical, dental, supplemental and life insurance plans, health savings account, SIMPLE IRA retirement, employee assistance program.
Paid vacation, sick/personal time, and holidays.
The opportunity to work in a LEED-certified, modern facility on a 115-acre site on the Raquette River featuring over 50 species of live exhibit animals
The Wild Center strives to create an environment where our team thrives both personally and professionally. While life on the job can move at a fast pace, we appreciate the times we can slow down. Whether it's sharing stories over a staff potluck, being wowed by cool science facts, or taking a break during a meeting to view a cute animal - we make time to grow together as a community.
To Apply:
Go to to access the job description and application link.
The Wild Center is an Equal Opportunity Employer. We have a strong dedication to diversity in our community and in the people and groups with which we work.
Pay: From $20.00 per hour
Benefits:
401(k) matching
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Work Location: In person
