Verified Job
IT / Software / Data Analyst
IT Support Specialist
IT / Software / Data Analyst
#58945
Remote / WFH
OFD Foods, LLC
Job Description
Full job description
FOR INTERNAL EMPLOYEES, APPLY AND REFER HERE: ADP Workforce Now - Career Center
Are you ready for your next adventure?
At Oregon Freeze Dry, innovation isn’t just a buzzword, it’s our foundation. We are a purpose-driven company with six decades of expertise in freeze-drying technology. Best known as the makers of Mountain House© meals, we are experts in advanced lyophilization solutions that can help people live healthier lives. Our headquarters in Albany, Oregon sits at the crossroads of science and nature, surrounded by breathtaking landscapes that fuel bold ideas and transformative breakthroughs. We're driven by a commitment to quality, creativity, and continuous improvement, and we're always looking ahead to what's next. We’re proud of our legacy, but our future is even more exciting. If you're passionate and ready to make an impact, Oregon Freeze Dry isn't just a place to work, it's where your adventure begins.
We are looking for an IT Support Specialist II to work in our IT team. This position is customer‑focused technology professional responsible for providing technical assistance, maintaining, and troubleshooting computer systems, hardware, and software to ensure smooth operations for employees and the organization. environment.
You will get to:
Provide customer‑focused technical support by understanding user needs, communicating clearly, and delivering timely, effective solutions via phone, email, ticketing system, or in-person.
Document all customer interactions, service activities, and resolutions, maintaining accurate and up-to-date records in ticketing system.
Assist with installing and configuring computer systems, software, and peripherals ensuring proper functionality and compatibility with organization standards.
Identify, troubleshoot, and resolve hardware and software technical issues.
Identify, test, evaluate, and provide feedback on new technology and equipment.
Contribute to department efficiencies and digital initiatives by optimizing processes and workflows and supporting system rollouts, application updates, documentation, and user adoption.
Participate in cross‑functional projects to support technology initiatives, system enhancements, and business process improvements across departments.
Prepare, update, and present training materials and user documentation to educate employees on applications, systems, and technology best practices.
Regular and reliable attendance on a full-time basis.
Be responsible for exhibiting professional behavior with both internal and external business associates that reflect positively on the company and is consistent with the company’s policies and practices.
Embody OFD’s cultural values and aligns daily actions with department and company culture.
We are looking for someone who has:
Generally, a minimum of two (2) years of experience within IT support.
Generally, an associates degree in a computer technology related field or an IT Technician Certification (e.g. CompTIA A+, Microsoft Certified IT Professional).
Strong knowledge of computer systems and IT components, including hardware, software, operating systems, and peripherals.
Experience supporting LAN/WAN networks and basic network connectivity issues.
Strong troubleshooting skills with the ability to quickly identify and resolve technical issues.
Strong understanding of internet security and data privacy principles, including secure access and data protection practices.
FOR INTERNAL EMPLOYEES, APPLY AND REFER HERE: ADP Workforce Now - Career Center
Are you ready for your next adventure?
At Oregon Freeze Dry, innovation isn’t just a buzzword, it’s our foundation. We are a purpose-driven company with six decades of expertise in freeze-drying technology. Best known as the makers of Mountain House© meals, we are experts in advanced lyophilization solutions that can help people live healthier lives. Our headquarters in Albany, Oregon sits at the crossroads of science and nature, surrounded by breathtaking landscapes that fuel bold ideas and transformative breakthroughs. We're driven by a commitment to quality, creativity, and continuous improvement, and we're always looking ahead to what's next. We’re proud of our legacy, but our future is even more exciting. If you're passionate and ready to make an impact, Oregon Freeze Dry isn't just a place to work, it's where your adventure begins.
We are looking for an IT Support Specialist II to work in our IT team. This position is customer‑focused technology professional responsible for providing technical assistance, maintaining, and troubleshooting computer systems, hardware, and software to ensure smooth operations for employees and the organization. environment.
You will get to:
Provide customer‑focused technical support by understanding user needs, communicating clearly, and delivering timely, effective solutions via phone, email, ticketing system, or in-person.
Document all customer interactions, service activities, and resolutions, maintaining accurate and up-to-date records in ticketing system.
Assist with installing and configuring computer systems, software, and peripherals ensuring proper functionality and compatibility with organization standards.
Identify, troubleshoot, and resolve hardware and software technical issues.
Identify, test, evaluate, and provide feedback on new technology and equipment.
Contribute to department efficiencies and digital initiatives by optimizing processes and workflows and supporting system rollouts, application updates, documentation, and user adoption.
Participate in cross‑functional projects to support technology initiatives, system enhancements, and business process improvements across departments.
Prepare, update, and present training materials and user documentation to educate employees on applications, systems, and technology best practices.
Regular and reliable attendance on a full-time basis.
Be responsible for exhibiting professional behavior with both internal and external business associates that reflect positively on the company and is consistent with the company’s policies and practices.
Embody OFD’s cultural values and aligns daily actions with department and company culture.
We are looking for someone who has:
Generally, a minimum of two (2) years of experience within IT support.
Generally, an associates degree in a computer technology related field or an IT Technician Certification (e.g. CompTIA A+, Microsoft Certified IT Professional).
Strong knowledge of computer systems and IT components, including hardware, software, operating systems, and peripherals.
Experience supporting LAN/WAN networks and basic network connectivity issues.
Strong troubleshooting skills with the ability to quickly identify and resolve technical issues.
Strong understanding of internet security and data privacy principles, including secure access and data protection practices.
