Verified Job
IT / Software / Data Analyst
IT Support & Infrastructure EngineerIT Support & Infrastructure Engineer
IT / Software / Data Analyst
#615041
Remote / WFH
Job Description
IT Support & Infrastructure Engineer
Company: Agam Capital
Location: Vikhroli, Mumbai
Full Time (No Remote)
Key Responsibilities:
User Support & IT Operations
• Provide day-to-day IT support to employees (Windows laptops, software, network connectivity, printers, etc.).
• Manage onboarding and offboarding IT setup for employees, including provisioning of laptops, access, and user accounts.
• Troubleshoot hardware/software/network issues and coordinate warranty or vendor support when needed.
• Maintain asset inventory and software license compliance.
Remote Desktop & Infrastructure Support
• Collaborate with the global IT team to implement and maintain a mirrored Remote Desktop Services (RDS) setup in India.
• Monitor performance, uptime, and reliability of the remote desktop infrastructure in collaboration with the NY-based team.
• Manage access controls, user profiles, and security settings within the RDS environment.
• Support setup of VPNs, secure connectivity, and endpoint protection across all user devices.
• Manage the leased line connectivity.
IT Process & Security
• Enforce company IT policies, data security standards, and backup protocols.
• Provide support for periodic IT audits or compliance checks.
• Keep documentation updated for all procedures, configurations, and support issues.
Qualifications & Skills:
• Bachelor’s degree in Computer Science, IT, or related field.
• 3+ years of experience in IT support and infrastructure roles.
• Strong working knowledge of:
• Windows OS (client and server), Active Directory
• Remote Desktop Services / Citrix / VDI platforms
• Networking fundamentals – LAN/WAN, firewalls, VPNs
• Endpoint management tools (e.g., Intune, JAMF, etc.)
• Experience supporting cloud-based productivity tools (Microsoft 365, Google Workspace).
• Excellent troubleshooting and interpersonal skills.
• Ability to work independently and manage multiple priorities across two locations.
Preferred Qualifications:
• Experience in a global IT environment or working with distributed teams.
• Basic scripting or automation skills (PowerShell, Bash).
• Familiarity with ITIL framework or ITSM platforms (e.g., Jira, ServiceNow).
Company: Agam Capital
Location: Vikhroli, Mumbai
Full Time (No Remote)
Key Responsibilities:
User Support & IT Operations
• Provide day-to-day IT support to employees (Windows laptops, software, network connectivity, printers, etc.).
• Manage onboarding and offboarding IT setup for employees, including provisioning of laptops, access, and user accounts.
• Troubleshoot hardware/software/network issues and coordinate warranty or vendor support when needed.
• Maintain asset inventory and software license compliance.
Remote Desktop & Infrastructure Support
• Collaborate with the global IT team to implement and maintain a mirrored Remote Desktop Services (RDS) setup in India.
• Monitor performance, uptime, and reliability of the remote desktop infrastructure in collaboration with the NY-based team.
• Manage access controls, user profiles, and security settings within the RDS environment.
• Support setup of VPNs, secure connectivity, and endpoint protection across all user devices.
• Manage the leased line connectivity.
IT Process & Security
• Enforce company IT policies, data security standards, and backup protocols.
• Provide support for periodic IT audits or compliance checks.
• Keep documentation updated for all procedures, configurations, and support issues.
Qualifications & Skills:
• Bachelor’s degree in Computer Science, IT, or related field.
• 3+ years of experience in IT support and infrastructure roles.
• Strong working knowledge of:
• Windows OS (client and server), Active Directory
• Remote Desktop Services / Citrix / VDI platforms
• Networking fundamentals – LAN/WAN, firewalls, VPNs
• Endpoint management tools (e.g., Intune, JAMF, etc.)
• Experience supporting cloud-based productivity tools (Microsoft 365, Google Workspace).
• Excellent troubleshooting and interpersonal skills.
• Ability to work independently and manage multiple priorities across two locations.
Preferred Qualifications:
• Experience in a global IT environment or working with distributed teams.
• Basic scripting or automation skills (PowerShell, Bash).
• Familiarity with ITIL framework or ITSM platforms (e.g., Jira, ServiceNow).
