Verified Job
IT / Software / Data Analyst
IT Support Engineer (Infrastructure & Systems) (Local Candidates ONLY –, Mohali)
IT / Software / Data Analyst
#49143
Remote / WFH
Dhillon Charter
Job Description
Dhillon Charter is one of Australia's leading passenger transport providers, offering bus and coach charter services across Melbourne, Victoria, and nationwide. We are committed to operational excellence, customer satisfaction, and leveraging modern technology to support our growing business.
As part of our continued growth, we are seeking a dedicated IT Support Engineer to manage and support our IT infrastructure, systems, networks, devices, and security operations.
Job Description
Dhillon Charter is seeking an IT Support Engineer to provide technical support, monitor IT infrastructure, maintain hardware and software systems, and ensure business continuity through proactive maintenance and security management.
The successful candidate will be responsible for supporting desktops, laptops, servers, networking equipment, printers, backup systems, and cybersecurity initiatives while working closely with internal teams and external vendors.
Key Qualities
Strong troubleshooting and technical support skills
Excellent communication and customer service abilities
Knowledge of Windows operating systems and Microsoft environments
Understanding of networking concepts, routers, switches, firewalls, and wireless networks
Experience with backup and disaster recovery solutions
Ability to work independently and manage multiple priorities
Strong documentation and reporting skills
Proactive approach toward cybersecurity and system maintenance
Primary Responsibilities:
1. Software & Hardware Support
Troubleshoot and resolve software and hardware issues
Support business applications and end-user systems
Configure and maintain desktops, laptops, printers, and peripheral devices
Assist users with technical queries and system-related issues
2. Infrastructure Monitoring & Optimization
Monitor server, desktop, and laptop performance
Identify and resolve system errors and performance bottlenecks
Ensure optimal system uptime and reliability
Implement preventive maintenance procedures
3. Server, Desktop & Laptop Maintenance
Perform regular system maintenance and health checks
Manage disk space, system logs, and performance optimization
Install Windows updates and security patches
Coordinate scheduled reboots and maintenance activities
4. Workstation Administration
Monitor workstation health and security compliance
Deploy and maintain operating system updates
Manage third-party software updates including Chrome, Firefox, Edge, Adobe products, and other business applications
Configure new workstations and user accounts
5. Network Administration
Monitor routers, switches, firewalls, and wireless access points
Configure and maintain network devices and firmware
Ensure network connectivity and performance
Support VPN and remote access solutions
6. Printer & Device Management
Monitor printer health, connectivity, and performance
Troubleshoot printing and scanning issues
Coordinate printer maintenance and servicing
7. Backup & Disaster Recovery
Monitor daily backup jobs and ensure successful completion
Maintain backup and recovery systems
Support disaster recovery planning and testing
Create and maintain server images and recovery procedures
8. Cybersecurity & Compliance
Deploy and maintain endpoint protection solutions
Monitor security alerts and vulnerabilities
Ensure timely deployment of security patches
Assist in implementing cybersecurity best practices
9. Reporting & Documentation
Maintain IT asset inventory and documentation
Generate reports on system health, security, and performance
Document network infrastructure and configurations
Assist management with technical recommendations and planning
10. Additional IT Services
Assist with technology procurement and vendor coordination
Install and upgrade software applications
Perform hardware upgrades and replacements
Configure mobile devices for business use
Support CCTV installation and maintenance projects
Qualification & Skills
Bachelor's Degree or Diploma in Information Technology, Computer Science, Networking, or a related field preferred
Minimum 1–3 years of experience in IT Support, System Administration, or Infrastructure Management
Knowledge of Windows Server and Desktop environments
Experience with Active Directory, Office 365, and Microsoft technologies
Basic understanding of virtualization and cloud technologies is an advantage
Familiarity with backup solutions and cybersecurity practices
Strong analytical and problem-solving skills
Excellent organizational and documentation abilities
Why Join Dhillon Charter?
Be part of a growing international organization supporting Australian operations
Work with modern IT infrastructure and technologies
Opportunity for career growth and skill development
Collaborative and supportive team environment
Exposure to enterprise-level systems, networking, and cybersecurity operations
Work Location: In Person
Address: Plot No. A-28 (J), Industrial Focal Point, Phase 7, SAS Nagar, Mohali – 160059
Job Types: Full-time, Permanent
Benefits: Leave Encashment
Work Location: In person
Pay: ₹30,000.00 - ₹50,000.00 per month
Work Location: In person
As part of our continued growth, we are seeking a dedicated IT Support Engineer to manage and support our IT infrastructure, systems, networks, devices, and security operations.
Job Description
Dhillon Charter is seeking an IT Support Engineer to provide technical support, monitor IT infrastructure, maintain hardware and software systems, and ensure business continuity through proactive maintenance and security management.
The successful candidate will be responsible for supporting desktops, laptops, servers, networking equipment, printers, backup systems, and cybersecurity initiatives while working closely with internal teams and external vendors.
Key Qualities
Strong troubleshooting and technical support skills
Excellent communication and customer service abilities
Knowledge of Windows operating systems and Microsoft environments
Understanding of networking concepts, routers, switches, firewalls, and wireless networks
Experience with backup and disaster recovery solutions
Ability to work independently and manage multiple priorities
Strong documentation and reporting skills
Proactive approach toward cybersecurity and system maintenance
Primary Responsibilities:
1. Software & Hardware Support
Troubleshoot and resolve software and hardware issues
Support business applications and end-user systems
Configure and maintain desktops, laptops, printers, and peripheral devices
Assist users with technical queries and system-related issues
2. Infrastructure Monitoring & Optimization
Monitor server, desktop, and laptop performance
Identify and resolve system errors and performance bottlenecks
Ensure optimal system uptime and reliability
Implement preventive maintenance procedures
3. Server, Desktop & Laptop Maintenance
Perform regular system maintenance and health checks
Manage disk space, system logs, and performance optimization
Install Windows updates and security patches
Coordinate scheduled reboots and maintenance activities
4. Workstation Administration
Monitor workstation health and security compliance
Deploy and maintain operating system updates
Manage third-party software updates including Chrome, Firefox, Edge, Adobe products, and other business applications
Configure new workstations and user accounts
5. Network Administration
Monitor routers, switches, firewalls, and wireless access points
Configure and maintain network devices and firmware
Ensure network connectivity and performance
Support VPN and remote access solutions
6. Printer & Device Management
Monitor printer health, connectivity, and performance
Troubleshoot printing and scanning issues
Coordinate printer maintenance and servicing
7. Backup & Disaster Recovery
Monitor daily backup jobs and ensure successful completion
Maintain backup and recovery systems
Support disaster recovery planning and testing
Create and maintain server images and recovery procedures
8. Cybersecurity & Compliance
Deploy and maintain endpoint protection solutions
Monitor security alerts and vulnerabilities
Ensure timely deployment of security patches
Assist in implementing cybersecurity best practices
9. Reporting & Documentation
Maintain IT asset inventory and documentation
Generate reports on system health, security, and performance
Document network infrastructure and configurations
Assist management with technical recommendations and planning
10. Additional IT Services
Assist with technology procurement and vendor coordination
Install and upgrade software applications
Perform hardware upgrades and replacements
Configure mobile devices for business use
Support CCTV installation and maintenance projects
Qualification & Skills
Bachelor's Degree or Diploma in Information Technology, Computer Science, Networking, or a related field preferred
Minimum 1–3 years of experience in IT Support, System Administration, or Infrastructure Management
Knowledge of Windows Server and Desktop environments
Experience with Active Directory, Office 365, and Microsoft technologies
Basic understanding of virtualization and cloud technologies is an advantage
Familiarity with backup solutions and cybersecurity practices
Strong analytical and problem-solving skills
Excellent organizational and documentation abilities
Why Join Dhillon Charter?
Be part of a growing international organization supporting Australian operations
Work with modern IT infrastructure and technologies
Opportunity for career growth and skill development
Collaborative and supportive team environment
Exposure to enterprise-level systems, networking, and cybersecurity operations
Work Location: In Person
Address: Plot No. A-28 (J), Industrial Focal Point, Phase 7, SAS Nagar, Mohali – 160059
Job Types: Full-time, Permanent
Benefits: Leave Encashment
Work Location: In person
Pay: ₹30,000.00 - ₹50,000.00 per month
Work Location: In person
