IT Support Desk Analyst

It’s an exciting time for us at National Storage as we continue to expand and solidify ourselves as the market leader within Australasia for all things storage.

We are looking for a Part-Time IT Support Desk Analyst based in our Newmarket located office who would like to be part of our IT journey, ensuring we are resourced well and continue to effect change over the everyday working lives of over 600+ National Storage team members, 280+ centres and 100,000+ customers, as we rapidly expand.



The Role:

Reporting to the IT Operations Manager, you will be responsible for providing technical support for the National Storage Group covering the areas of networking, security, user applications, maintenance and support of laptops, printer, mobile and computer hardware, core CRM solutions and other IT functions.

The role primarily will be providing support over three days per week, covering:
Thursday – 2:00pm to 9:00pm
Friday – 2:00pm to 9:00pm
Saturday – 9:00am to 5:30pm


Responsibilities:

Respond to Service Desk tickets within our SLA timeframes, ensuring all tickets are followed up or escalated until completed.
Remedy hardware, software and network issues and assist with various software and hardware projects across the business.
Assist with AD User Accounts, Azure, Microsoft 365, CRM Systems, Networking, Security, IT Asset Management, MDM solutions and much more!
Support with the preparation for new site locations - this includes telco account migrations, ordering new WAN/Telephony services and CRM configurations
Develop and maintain effective and productive relationships with external suppliers and stakeholders

Benefits:

Permanent Part Time role within an expanding, essential services business with the potential to transition to Full Time in the future
Ongoing career development with the opportunity to progress
Work with a dynamic and passionate team driven to execute best practice IT initiatives
Access a range of benefits including discretionary bonus scheme, paid parental leave, unlimited retail discounts and well-being subsides.
Work with an innovative business that values teamwork, care excellence
About You:

Your CV lists like for like experience in a Level 1 or Level 2 support role
Technology is a passion of yours and you are Advanced or above with Office products such as Excel, Word, Teams and Outlook and have solid experience working with Microsoft Operating Systems (10, 11).
iOS experience a bonus!
Experience with any of the following technologies also advantageous: AV Systems, MDM suites, Remote Access tools, Zendesk, VPN’s, SharePoint and Active Directory.
Communication comes naturally both written and verbal
You are a proactive task master, working on multiple support items and technology projects whilst achieving all deadlines
You thrive with a team and excel working on your own as well (the larger portion of the IT team is Brisbane-based but there is a local New Zealand team you’ll be a big part of!)

Please note, applicants may be subject to pre-employment checks which can include reference checks, medical checks and, with consent, police background checks. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.

For this role, only those candidates with the eligible right to work will be considered. Read more