IT Support Analyst | Global Law Firm

Job description
Job Title: IT Support Analyst

Location: London
Department: Information Technology
Hours: 08:30-16:30 / 0+:30-17:30 / 10:00-18:00

Purpose:
Ryder Reid Legal is recruiting for an IT Support Analyst to join the dynamic IT team of one of our global law firm clients on a permanent basis. You'll deliver top-notch customer service and technical support as part of a local and global service desk. This role offers exposure to a wide range of IT projects and the chance to enhance firm systems and procedures.

Responsibilities:
• Provide exceptional customer service and technical support.
• Assist users via phone, email, direct contact, and remotely.
• Log incidents using Ivanti and ensure timely resolution.
• Support applications like MS Office, iManage, and more.
• Handle hardware support for laptops, printers, and mobile devices.
• Offer AV and VC support for meetings and events.
• Contribute to the User Support Knowledge base.
• Undertake IT projects as directed.

Skills and Competencies:
• Strong problem-solving and communication skills.
• Ability to work under pressure and manage multiple projects.
• Flexibility for occasional overtime and weekend work.

Technical Skills:
• Proficiency in Windows 10, MS Office, Active Directory, and networking.
• Experience with mobile device support, especially iOS.

Experience:
• Minimum of 3 years in IT support, preferably in legal or professional services.

Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply.

Ryder Reid Legal is a recruitment specialist. For almost thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.

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