IT Services Analyst for Packing Centre Royal

Job Description:

Job Purpose/Overview

The role has operational accountability for all local site IT services , DT applications and Process automation in RMB Packing center. At a site level, they will be responsible for the maintenance & continuous improvement of the infrastructure environment, the delivery of on-site user support & the deployment of infrastructure projects. An important part of the role is to be a key link between central infrastructure teams and the local sites.

Key Responsibilities

This job will give you the opportunity to:
• Drive service improvements at site with opportunity to Digitalize the operation
• Work in a diverse cross-segment team across RMB site and regional teams
• Work closely with the business
• Manage a wide range of technologies and applications.
• Build skills in service management, vendor management & budget management
• Develop key leadership competencies such as motivating others, customer focus and stakeholders management
• Interact with a wide variety of teams within Mars IS
• Develop and practice project management skills

Context and Scope
• Ensuring our managed service delivers a highly responsive infrastructure support service to our associates. This includes local site support of PCs, mobile devices & video conferencing.
• Ensuring all locally hosted infrastructure components (such as site servers, LAN, computer room, business partner links & backups) are supported & maintained within agreed SLAs by our service providers.
• Ensuring business disruption is minimized, appropriate communication is done and change is delivered within budget and on time.
• Planning & managing hardware replacement cycles (servers, PCs, etc.) & related budgets.
• Working closely with the local IT business partnership manager, in order to understand local business needs, agree on activities we can deliver, share information about upcoming changes, etc.
• Tracking & reporting on the service status at the site.
• Identifying opportunities for infrastructure/service improvements projects at the site(s) & maintaining clear action plans.
• Managing local infrastructure project activity for the site.
• Drive End User Digital Behavior change by acting as a Digital Ambassador.
• Support the Segment Digital Technology business partners in driving the business DT strategy
• Working closely with Digital application SME for troubleshooting and maintenance.
• Ensuring automation and control network are up and running and there is no business disruption due to automation failure

Job Specifications/Qualifications
• Diploma in IT
• The ideal candidate is highly motivated, with a passion for IT, DT and customer service. Most of the hands-on technical work is delivered by on-site contractor resources or outsourced services, so we are not necessarily looking for a technical expert for this role.
• Broad knowledge of IT and a strong drive for continuous improvement are more important.
• You hold an IT-related degree (or a degree with a large IT component) or have 2+ years’ experience in IT service management, IT project management, or similar.

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, ****** orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request