Verified Job
IT / Software / Data Analyst
IT Service Operations Lead
IT / Software / Data Analyst
#53838
Remote / WFH
BAE Systems
Job Description
Location
Warton , United Kingdom
Air
Information technology
Experienced professionals
Job Title: IT Service and Operations Lead
Location: Warton, on site, with some flexibility dependent on business needs
We offer a range of hybrid and flexible working arrangements – please speak to your recruiter about the options for this particular role
Salary: £59,491+ Dependent of experience
Who we are:
Join BAE Systems and you’ll be part of something bigger. As a valued member of our global colleague network, you’ll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You’ll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us.
From the depths of the ocean, to the far reaches of space, there’s no limit to where a career at BAE Systems could take you.
Job Description:
As an IT Service Operations Lead you will oversee day-to-day IT service operations, manage service delivery, and ensure our systems, infrastructure and support teams meet the business and user needs. You will work closely with our IT partners, stakeholders, security and external vendors to maintain a high quality of service and drive operational excellence.
Managing a team, you will play a key role in the support of a wide range of commercial off-the-shelf products used in the engineering disciplines across multiple projects.
Core duties:
Monitor, manage and improve IT service delivery processes, including incident, problem and change management
Collaborate with IT project teams and business units to support system and software upgrades, obsolescence, deployments and operational changes
Collaborate with application business owners, subject matter experts and Business Analysts to understand requirements and produce relevant Service Definitions and Service Design documentation
Support Operational Readiness Reviews (ORR) and Global Cyber Security Standard (GCSS) reviews
Report on IT service performance, risks and operational issues to senior management
Essential Skills:
Confirmed experience in IT service management
Exceptionable knowledge of the ITIL Foundation Version 3 or Higher
Able to effectively balance multiple priorities and adapt within a dynamic environment
Previous experience in a highly secure IT environment
Good Knowledge of Service Design and Transition
Digital Engineering Service Management team
Joining this team offers the opportunity to lead a group of six Support Engineers who support a range of engineering software solutions, managing the full lifecycle from incident intake through to resolution. The role provides meaningful exposure to both internal stakeholders and external suppliers, allowing you to play a key part in shaping and strengthening a cohesive, high-performing support function.
You will have the opportunity to enhance and evolve the support framework, contributing to the development of a well-structured, efficient, and collaborative team environment. The role is designed with growth in mind, offering formal development through ITIL Foundation training, alongside comprehensive vendor-led training across the supported toolsets and additional learning opportunities.
This environment supports continuous learning, enabling you to build ample knowledge base while developing both technical expertise and leadership capability, making it an excellent platform for long-term career progressionas.
Warton , United Kingdom
Air
Information technology
Experienced professionals
Job Title: IT Service and Operations Lead
Location: Warton, on site, with some flexibility dependent on business needs
We offer a range of hybrid and flexible working arrangements – please speak to your recruiter about the options for this particular role
Salary: £59,491+ Dependent of experience
Who we are:
Join BAE Systems and you’ll be part of something bigger. As a valued member of our global colleague network, you’ll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You’ll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us.
From the depths of the ocean, to the far reaches of space, there’s no limit to where a career at BAE Systems could take you.
Job Description:
As an IT Service Operations Lead you will oversee day-to-day IT service operations, manage service delivery, and ensure our systems, infrastructure and support teams meet the business and user needs. You will work closely with our IT partners, stakeholders, security and external vendors to maintain a high quality of service and drive operational excellence.
Managing a team, you will play a key role in the support of a wide range of commercial off-the-shelf products used in the engineering disciplines across multiple projects.
Core duties:
Monitor, manage and improve IT service delivery processes, including incident, problem and change management
Collaborate with IT project teams and business units to support system and software upgrades, obsolescence, deployments and operational changes
Collaborate with application business owners, subject matter experts and Business Analysts to understand requirements and produce relevant Service Definitions and Service Design documentation
Support Operational Readiness Reviews (ORR) and Global Cyber Security Standard (GCSS) reviews
Report on IT service performance, risks and operational issues to senior management
Essential Skills:
Confirmed experience in IT service management
Exceptionable knowledge of the ITIL Foundation Version 3 or Higher
Able to effectively balance multiple priorities and adapt within a dynamic environment
Previous experience in a highly secure IT environment
Good Knowledge of Service Design and Transition
Digital Engineering Service Management team
Joining this team offers the opportunity to lead a group of six Support Engineers who support a range of engineering software solutions, managing the full lifecycle from incident intake through to resolution. The role provides meaningful exposure to both internal stakeholders and external suppliers, allowing you to play a key part in shaping and strengthening a cohesive, high-performing support function.
You will have the opportunity to enhance and evolve the support framework, contributing to the development of a well-structured, efficient, and collaborative team environment. The role is designed with growth in mind, offering formal development through ITIL Foundation training, alongside comprehensive vendor-led training across the supported toolsets and additional learning opportunities.
This environment supports continuous learning, enabling you to build ample knowledge base while developing both technical expertise and leadership capability, making it an excellent platform for long-term career progressionas.
