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IT Server Engineer
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#670473
Full Time
Job Description
Our secret to leading the way in hospitality? We put our people first!
At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment.
Join us and Be a Part of Something Good.
Job Summary
The Server Engineer is responsible for maintaining the reliability, scalability, and security of corporate end user computing and Shack systems, which include point-of-sale (POS), digital ordering, and kitchen management/display platforms. Key duties encompass efficient image management, server and desktop configuration, staging and testing third-party solutions, as well as automating equipment deployment at Shack locations and corporate offices. The engineer leverages Autopilot and Intune to manage endpoints, streamline device provisioning, and implement security policies. A thorough understanding of restaurant operations and technologies allows the engineer to effectively resolve technical issues and support continuous system improvement initiatives. This role requires collaboration across various departments to optimize the endpoint device life cycle throughout the organization.
Job Responsibilities and Duties
Develop, test, and maintain images for critical systems including POS servers, desktops, tablets, etc.
Own and continuously improve desktop provisioning automation, ensuring the best experience for our corporate and restaurant end users for both new and replacement desktops and laptops.
Coordinate with 3rd parties to stage and configure equipment pre-deployment
Manage, maintain, patch, and coordinate deployments to enterprise Windows, Mac, Teams rooms, and iOS systems leveraging JAMF, Meraki MDM, Teams administration, and Intune.
Acts as escalation point for Shake Shack IT Support Team, troubleshooting and resolving advanced endpoint technical problems.
Accountable for meeting KPIs and SLAs, assisting management and the team by developing automations and enhancements to improve end user experience, patching levels, and system uptime.
Related Experience
Demonstrated experience supporting brick and mortar location and corporate end user computing in a 250+ location enterprise
Experience coordinating activities with 3rd party vendors supporting engineering, staging, site installations, and testing, etc.
Experience collaborating with various business units including Finance, Project Management, Security, and Network teams.
Knowledge, Skills, Abilities
Proven image management experience
Hands-on experience with POS and store technology
Experience with Intune and JAMF MDM
Strong understanding of MDM concepts and processes
Practiced with Microsoft Graph and PowerShell scripting
Understanding of Azure governance and M365 licensing
Education
Bachelor's Degree in Information Technology, Computer Science, Business, or Related Field
Work Experience
10+ years
Physical Requirements
Precise hand/eye coordination
Basic keyboarding or other repetitive motions
Operation of heavy equipment or operation of vehicles
Lifting/pushing objects weighing over 10 lbs.
Climbing and working in awkward and cramped positions
Benefits at Shake Shack:
A work environment where you can come as you are, share your ideas, have fun, and work collaboratively:
Weekly Pay and Performance bonuses
Shake Shack Meal Discounts
Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more
Medical, Dental, and Vision Insurance*
Employer Paid Life and Disability Insurance*
401k Plan with Company Match*
Paid Time Off*
Paid Parental Leave*
Access to Employee Assistance Program on Day 1
Pre-Tax Commuter and Parking Benefits
Flexible Spending and Dependent Care Accounts*
Development and Growth Opportunities
Eligibility criteria applies
Pay Range - $103,050.00 - $135,300.00
Click the " Apply " button above to apply for this opening.
About Us
Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good."
At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment.
Join us and Be a Part of Something Good.
Job Summary
The Server Engineer is responsible for maintaining the reliability, scalability, and security of corporate end user computing and Shack systems, which include point-of-sale (POS), digital ordering, and kitchen management/display platforms. Key duties encompass efficient image management, server and desktop configuration, staging and testing third-party solutions, as well as automating equipment deployment at Shack locations and corporate offices. The engineer leverages Autopilot and Intune to manage endpoints, streamline device provisioning, and implement security policies. A thorough understanding of restaurant operations and technologies allows the engineer to effectively resolve technical issues and support continuous system improvement initiatives. This role requires collaboration across various departments to optimize the endpoint device life cycle throughout the organization.
Job Responsibilities and Duties
Develop, test, and maintain images for critical systems including POS servers, desktops, tablets, etc.
Own and continuously improve desktop provisioning automation, ensuring the best experience for our corporate and restaurant end users for both new and replacement desktops and laptops.
Coordinate with 3rd parties to stage and configure equipment pre-deployment
Manage, maintain, patch, and coordinate deployments to enterprise Windows, Mac, Teams rooms, and iOS systems leveraging JAMF, Meraki MDM, Teams administration, and Intune.
Acts as escalation point for Shake Shack IT Support Team, troubleshooting and resolving advanced endpoint technical problems.
Accountable for meeting KPIs and SLAs, assisting management and the team by developing automations and enhancements to improve end user experience, patching levels, and system uptime.
Related Experience
Demonstrated experience supporting brick and mortar location and corporate end user computing in a 250+ location enterprise
Experience coordinating activities with 3rd party vendors supporting engineering, staging, site installations, and testing, etc.
Experience collaborating with various business units including Finance, Project Management, Security, and Network teams.
Knowledge, Skills, Abilities
Proven image management experience
Hands-on experience with POS and store technology
Experience with Intune and JAMF MDM
Strong understanding of MDM concepts and processes
Practiced with Microsoft Graph and PowerShell scripting
Understanding of Azure governance and M365 licensing
Education
Bachelor's Degree in Information Technology, Computer Science, Business, or Related Field
Work Experience
10+ years
Physical Requirements
Precise hand/eye coordination
Basic keyboarding or other repetitive motions
Operation of heavy equipment or operation of vehicles
Lifting/pushing objects weighing over 10 lbs.
Climbing and working in awkward and cramped positions
Benefits at Shake Shack:
A work environment where you can come as you are, share your ideas, have fun, and work collaboratively:
Weekly Pay and Performance bonuses
Shake Shack Meal Discounts
Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more
Medical, Dental, and Vision Insurance*
Employer Paid Life and Disability Insurance*
401k Plan with Company Match*
Paid Time Off*
Paid Parental Leave*
Access to Employee Assistance Program on Day 1
Pre-Tax Commuter and Parking Benefits
Flexible Spending and Dependent Care Accounts*
Development and Growth Opportunities
Eligibility criteria applies
Pay Range - $103,050.00 - $135,300.00
Click the " Apply " button above to apply for this opening.
About Us
Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good."
