Verified Job
Hardware / Network Engineer
IT Operations Help Desk I (Temporary Contract)
Hardware / Network Engineer
#31556
Remote / WFH
Bosch Building Technologies
Job Description
IT Operations Help Desk 1 position is responsible for providing level 1 technical support to internal colleagues troubleshooting issues with endpoint computing systems, AV systems, software, and logons. Responsibilities also include establishing and maintaining new user accounts along with provisioning and maintaining endpoint systems.
This is a * month contract position
GENERAL ACCOUNTABILITIES
Work in compliance with the Company’s policies and procedures including safety manual, with safety of self and others in mind always.
Available to work outside of, or in addition to, normal business hours.
Maintain and protect assigned company assets.
Represent Company in a business-like professional manner in both conduct and appearance, to maximize client satisfaction.
RESPONSIBILITIES:
Provide support and troubleshooting of IT and AV systems for end-users, including executives.
Maintaining help desk ticket queues to ensure proper routing and resolution of issues.
Escalation to level 2 or 3 staff as situations require more specialized skill sets.
Configure desktop hardware, software, and peripherals.
Writes documentation and guides as necessary, provides end-user training.
Must be willing to carry a mobile phone and provide after hours on-call support occasionally.
Trains users in systems operations and procedures, as needed.
PREFERRED QUALIFICATIONS:
Basic network knowledge.
IT training and certification preferred.
Communication and Presentation Skills: Excellent written and verbal communication skills, with the ability to present complex GRC issues and strategies clearly to various stakeholders.
Ability to manage multiple projects, activities and tasks while working under deadlines and time constraints.
Computer efficiency in standard business software (Microsoft Office, etc.).
Willingness to learn and be self-motivated.
This is a * month contract position
GENERAL ACCOUNTABILITIES
Work in compliance with the Company’s policies and procedures including safety manual, with safety of self and others in mind always.
Available to work outside of, or in addition to, normal business hours.
Maintain and protect assigned company assets.
Represent Company in a business-like professional manner in both conduct and appearance, to maximize client satisfaction.
RESPONSIBILITIES:
Provide support and troubleshooting of IT and AV systems for end-users, including executives.
Maintaining help desk ticket queues to ensure proper routing and resolution of issues.
Escalation to level 2 or 3 staff as situations require more specialized skill sets.
Configure desktop hardware, software, and peripherals.
Writes documentation and guides as necessary, provides end-user training.
Must be willing to carry a mobile phone and provide after hours on-call support occasionally.
Trains users in systems operations and procedures, as needed.
PREFERRED QUALIFICATIONS:
Basic network knowledge.
IT training and certification preferred.
Communication and Presentation Skills: Excellent written and verbal communication skills, with the ability to present complex GRC issues and strategies clearly to various stakeholders.
Ability to manage multiple projects, activities and tasks while working under deadlines and time constraints.
Computer efficiency in standard business software (Microsoft Office, etc.).
Willingness to learn and be self-motivated.
