IT Helpdesk Technician

Job Description

Deploy is looking for an experienced IT Helpdesk Technician to join our clients team in Tuscaloosa, AL. The successful candidate will be responsible for providing technical assistance and support related to computer systems, hardware, or software.

Responsibilities:

Respond to requests for technical assistance via phone, email, or in person

Diagnose and resolve technical hardware and software issues

Research questions using available resources

Follow standard help desk procedures

Log all help desk interactions

Redirect problems to appropriate resources

Identify and escalate situations requiring urgent attention

Track and route problems and requests and document resolutions

Provide technical support to end-users

Install, modify, and repair computer hardware and software

Configure and install software applications

Follow up with users to ensure issue has been resolved

Requirements:

Proven experience as a Help Desk Technician or other customer support role

Technical degree or cert