IT Helpdesk / Technical Support

As a Technical Support Representative, your role will involve providing technical assistance to customers through voice, email, and chat channels. You will troubleshoot basic hardware, software, operating system, and networking issues efficiently. It is essential to log, track, and update incidents using ticketing tools, ensuring a smooth workflow. In case of unresolved technical issues, you will escalate them to the appropriate support teams for resolution. Key Responsibilities: - Follow defined SOPs and SLA guidelines to maintain efficient support operations. - Maintain accurate documentation of customer interactions and resolutions for future reference. - Deliver high-quality customer service by providing timely and effective technical assistance. - Coordinate with internal teams to address complex technical issues and ensure prompt resolution. Qualifications Required: - Relevant experience in technical support roles. - Strong problem-solving skills and ability to troubleshoot technical issues effectively. - Excellent communication skills to interact with customers and internal teams. - Familiarity with ticketing tools and customer support systems. In addition to the challenging role, you will be eligible for perks and benefits, including incentives and bonuses based on performance. As a Technical Support Representative, your role will involve providing technical assistance to customers through voice, email, and chat channels. You will troubleshoot basic hardware, software, operating system, and networking issues efficiently. It is essential to log, track, and update incidents using ticketing tools, ensuring a smooth workflow. In case of unresolved technical issues, you will escalate them to the appropriate support teams for resolution. Key Responsibilities: - Follow defined SOPs and SLA guidelines to maintain efficient support operations. - Maintain accurate documentation of customer interactions and resolutions for future reference. - Deliver high-quality customer service by providing timely and effective technical assistance. - Coordinate with internal teams to address complex technical issues and ensure prompt resolution. Qualifications Required: - Relevant experience in technical support roles. - Strong problem-solving skills and ability to troubleshoot technical issues effectively. - Excellent communication skills to interact with customers and internal teams. - Familiarity with ticketing tools and customer support systems. In addition to the challenging role, you will be eligible for perks and benefits, including incentives and bonuses based on performance.