Verified Job
Customer Support / TeleCaller
IT Head Domestic BPO 1525 yrs
Customer Support / TeleCaller
#267629
Remote / WFH
Job Description
Urgent hiring for IT Head Position for a Domestic BPO in Noida
Summary :
The IT Head is an experienced senior IT leader responsible for all the IT related aspect of the company, which help fulfil the company's vision to transform the experience.
Responsibilities :
- Developing and overseeing SMART goals for hardware, software, and storage
- Ensuring strategic capacity planning
- Managing all or part of the IT department, including:
a. Directly supervising some employees
b. Hiring certain members
c. Handling employees' concerns and performances
- Communicating with the technology team and other departments as collaboration requires
- Determining business requirements for IT systems
- Identifying and eliminating security vulnerabilities with strategic solutions that increase data security
- Directing and supporting the implementation of new software and hardware
- Identifying and recommending new technology solutions
- Managing the organization's help desk (internal external, or both)
- Coordinating IT activities to ensure data availability and network services with as little downtime as necessary
- liaising with the clients IT team, understanding their requirements about network infrastructure, availability, security etc. and design and implement solutions to meet these requirements.
- Overseeing departmental finances, including budgeting and forecasting
- Oversee all technology operations (e.g. network security) and evaluate them according to established goals
- Devise and establish IT policies and systems to support the implementation of strategies set by upper management
- Analyze the business requirements of all departments to determine their technology needs
- Source and recommend efficient and cost effective technological equipment and software
- Inspect the use of technological equipment and software to ensure functionality and efficiency
- Identify the need for upgrades, configurations or new systems and report to upper management
- Coordinate IT managers and supervise computer scientists, technicians and other professionals to provide guidance
- Control budget and report on expenditure
- Assist in building relationships with vendors and creating cost-efficient contracts
Requirements :
- Proven experience as IT Head or similar role in BPO
- Experience in analysis, implementation and evaluation of IT systems and their specifications
- Sound understanding of computer systems (hardware/software), networks etc.
- Experience in controlling information technology budget
- Excellent organizational and leadership skills
- Outstanding communication abilities
- Should be certified ISO auditor with hands on experience on security audits
Summary :
The IT Head is an experienced senior IT leader responsible for all the IT related aspect of the company, which help fulfil the company's vision to transform the experience.
Responsibilities :
- Developing and overseeing SMART goals for hardware, software, and storage
- Ensuring strategic capacity planning
- Managing all or part of the IT department, including:
a. Directly supervising some employees
b. Hiring certain members
c. Handling employees' concerns and performances
- Communicating with the technology team and other departments as collaboration requires
- Determining business requirements for IT systems
- Identifying and eliminating security vulnerabilities with strategic solutions that increase data security
- Directing and supporting the implementation of new software and hardware
- Identifying and recommending new technology solutions
- Managing the organization's help desk (internal external, or both)
- Coordinating IT activities to ensure data availability and network services with as little downtime as necessary
- liaising with the clients IT team, understanding their requirements about network infrastructure, availability, security etc. and design and implement solutions to meet these requirements.
- Overseeing departmental finances, including budgeting and forecasting
- Oversee all technology operations (e.g. network security) and evaluate them according to established goals
- Devise and establish IT policies and systems to support the implementation of strategies set by upper management
- Analyze the business requirements of all departments to determine their technology needs
- Source and recommend efficient and cost effective technological equipment and software
- Inspect the use of technological equipment and software to ensure functionality and efficiency
- Identify the need for upgrades, configurations or new systems and report to upper management
- Coordinate IT managers and supervise computer scientists, technicians and other professionals to provide guidance
- Control budget and report on expenditure
- Assist in building relationships with vendors and creating cost-efficient contracts
Requirements :
- Proven experience as IT Head or similar role in BPO
- Experience in analysis, implementation and evaluation of IT systems and their specifications
- Sound understanding of computer systems (hardware/software), networks etc.
- Experience in controlling information technology budget
- Excellent organizational and leadership skills
- Outstanding communication abilities
- Should be certified ISO auditor with hands on experience on security audits
