It Executive

IT ExecutivePosition: IT ExecutiveLocation: MumbaiJoining: Immediate Joiners PreferredPosition Overview The IT Executive will be responsible for providing day-to-day technical support across the organization, ensuring the smooth functioning of IT infrastructure, hardware, software, networks, and user systems. The role requires robust troubleshooting skills, prompt issue resolution, user support capabilities, and coordination with vendors to maintain business continuity and operational efficiency.Key Responsibilities1. IT Support &- Troubleshooting- Provide first-level and second-level technical support for hardware, software, email, printers, and network-related issues.- Diagnose and resolve desktop, laptop, printer, and connectivity problems.- Ensure timely closure of support tickets and user requests.1. Hardware &- Asset Management- Install, configure, and maintain desktops, laptops, printers, scanners, and IT equipment.- Maintain records of IT assets, inventory, warranties, and licenses.- Coordinate procurement, replacement, and disposal of IT equipment.1. Network &- System Administration- Monitor and maintain LAN, Wi-Fi, internet connectivity, and network devices.- Manage user accounts, passwords, and access permissions.- Assist in software installations, upgrades, and system maintenance.1. User Support &- Training- Provide onboarding support and workstation setup for new employees.- Assist employees with business applications and collaboration tools.- Conduct basic IT awareness and security guidance sessions.1. IT Security &- Compliance- Ensure antivirus, endpoint security, and software updates are implemented.- Support data backup and recovery activities.- Assist in enforcing IT policies and security standards.1. Vendor &- Documentation Management- Coordinate with vendors, service providers, and OEMs.- Maintain support logs, SOPs, and IT documentation.- Track software licenses, AMCs, and renewal schedules.