Verified Job
Accounting - Finance
IT Assistant
Accounting - Finance
#770152
Remote / WFH
BITS Arabia
Job Description
ABOUT THE COMPANY
BITS Arabia is a leading technology partner and systems integrator serving clients across diverse industries with end-to-end technology solutions. Our expertise spans ICT infrastructure, AV integration, cybersecurity, safety systems, physical security, and IoT. We operate under an SLA-driven delivery model, ensuring streamlined delivery, accountability, and quality-assured support across the Middle East and beyond. As we expand our global team, we are looking for an IT Assistant to join our remote team in Vancouver.
ABOUT THE ROLE
We are seeking a proactive, detail-oriented, and tech-savvy IT Assistant to provide first-level technical support to our employees and support our daily IT operations. In this role, you will be the first point of contact for technical issues, helping to ensure smooth and efficient IT operations across our organization. This is a fully remote position open to candidates in Vancouver, BC.
KEY RESPONSIBILITIES
Technical Support
Provide first-level technical support to employees, troubleshooting hardware, software, network, and printer issues
Install, configure, and maintain computer hardware, software, and operating systems
Set up and manage user accounts, including access controls and permissions
Assist with the installation and maintenance of business applications and operating systems
Systems & Network Administration
Monitor and maintain IT equipment and inventory
Assist with network administration tasks, including user access and security
Support the IT team with system upgrades, patches, and backups
Maintain accurate documentation of IT procedures and systems
User Training & Support
Provide training and guidance to employees on IT systems and best practices
Create and maintain user guides and support documentation
Ensure compliance with IT policies and procedures
WHAT YOU BRING
A diploma or degree in Information Technology, Computer Science, or a related field
Previous experience in an IT support role
Strong knowledge of Windows and macOS operating systems
Familiarity with Microsoft Office and Google Workspace
Experience with troubleshooting hardware, software, and network issues
Excellent communication and interpersonal skills
Ability to work independently in a remote environment
Reliable high-speed internet and a quiet home office
Legal authorization to work in Canada
WHAT WE OFFER
Fully remote work from home
Flexible working hours
Opportunity to work with a global technology company
Supportive and collaborative team culture
Competitive compensation and benefits package
BITS Arabia is an equal opportunity employer. We welcome applicants of all backgrounds and experiences. Only candidates selected for an interview will be contacted.
Pay: $71,200.00 per year
Benefits:
Dental care
Disability insurance
Employee assistance program
Life insurance
Vision care
Work Location: Remote
BITS Arabia is a leading technology partner and systems integrator serving clients across diverse industries with end-to-end technology solutions. Our expertise spans ICT infrastructure, AV integration, cybersecurity, safety systems, physical security, and IoT. We operate under an SLA-driven delivery model, ensuring streamlined delivery, accountability, and quality-assured support across the Middle East and beyond. As we expand our global team, we are looking for an IT Assistant to join our remote team in Vancouver.
ABOUT THE ROLE
We are seeking a proactive, detail-oriented, and tech-savvy IT Assistant to provide first-level technical support to our employees and support our daily IT operations. In this role, you will be the first point of contact for technical issues, helping to ensure smooth and efficient IT operations across our organization. This is a fully remote position open to candidates in Vancouver, BC.
KEY RESPONSIBILITIES
Technical Support
Provide first-level technical support to employees, troubleshooting hardware, software, network, and printer issues
Install, configure, and maintain computer hardware, software, and operating systems
Set up and manage user accounts, including access controls and permissions
Assist with the installation and maintenance of business applications and operating systems
Systems & Network Administration
Monitor and maintain IT equipment and inventory
Assist with network administration tasks, including user access and security
Support the IT team with system upgrades, patches, and backups
Maintain accurate documentation of IT procedures and systems
User Training & Support
Provide training and guidance to employees on IT systems and best practices
Create and maintain user guides and support documentation
Ensure compliance with IT policies and procedures
WHAT YOU BRING
A diploma or degree in Information Technology, Computer Science, or a related field
Previous experience in an IT support role
Strong knowledge of Windows and macOS operating systems
Familiarity with Microsoft Office and Google Workspace
Experience with troubleshooting hardware, software, and network issues
Excellent communication and interpersonal skills
Ability to work independently in a remote environment
Reliable high-speed internet and a quiet home office
Legal authorization to work in Canada
WHAT WE OFFER
Fully remote work from home
Flexible working hours
Opportunity to work with a global technology company
Supportive and collaborative team culture
Competitive compensation and benefits package
BITS Arabia is an equal opportunity employer. We welcome applicants of all backgrounds and experiences. Only candidates selected for an interview will be contacted.
Pay: $71,200.00 per year
Benefits:
Dental care
Disability insurance
Employee assistance program
Life insurance
Vision care
Work Location: Remote
