Verified Job
Customer Support / TeleCaller
IT Analyst
Customer Support / TeleCaller
#693205
Remote / WFH
Job Description
Description:
William Buck, more than advisors: We understand that exceptional advice comes from passionate people who thrive in an environment where they feel empowered to shape outcomes. That's why at William Buck, we've created what we like to call the 'Goldilocks' model – a top ten performing business that's just the right size to ensure every employee has a tangible impact.
William Buck is the perfect place to start, grow or take your career to the next level. Be part of a dynamic team that prides itself on delivering advice that makes a difference.
Description of the role: We’re seeking an IT Analyst to join our IT team. In this role, you will be the first point of contact for internal IT support, providing Level 1 technical assistance to William Buck users across NSW, Canberra, and the Philippines. You will manage IT queries, incidents, and service requests, helping ensure smooth day-to-day operations across the business.
What makes you ‘just right’:
0-2 years of experience in IT support or helpdesk roles.
Basic understanding of Windows, and common business applications.
Good communication and customer service skills.
Familiarity with ITIL processes, ability to follow documented procedures and use ticketing systems.
Hands on experience in M365, Exchange Online, Entra ID (Azure AD), Intune, or endpoint security administration.
What your day might look like:
Provide first-level IT support for Microsoft 365 services (Exchange Online, Entra ID/Azure AD, Intune), including user access, email support, device setup, and basic troubleshooting.
Respond to IT support requests, accurately log and manage incidents in the service desk system, and ensure timely resolution in line with SLAs.
Diagnose and resolve basic hardware, software, and connectivity issues across Windows devices, Microsoft 365, printers, and mobile devices.
Perform routine support tasks including password resets, account unlocks, software installations, and device provisioning/imaging.
Assist with Intune device enrolment, basic compliance checks, and standard application deployment.
Install and update operating systems and applications.
Escalate complex or unresolved issues to senior IT staff when required.
Provide user-friendly communication and support to employees with varying technical knowledge.
Assist with meeting room technology and AV setups when needed.
What makes us ‘just right’:
Flexible working to help you balance work and personal responsibilities.
Free company provided Salary Continuance insurance.
In-House Psychologist.
Extended EAP to support you and your eligible family members.
Bi-Monthly Colleague Lunch.
Dress for your day.
Social Club events.
Run Club.
Working in a vibrant and collegiate culture where your contribution is valued.
More about us:
William Buck is a leading network of Chartered Accountants and business advisors, established in 1895, with over 140 partners and 1,100 professional staff across 10 offices in Australia and New Zealand, focusing on deeply understanding clients’ needs and tailoring solutions that go beyond traditional accounting and advisory services.
If you want to join a company where friendships are forged and careers made, then come on over to a place that's delivering more than just advice.
Diversity, equity and inclusion statement:
William Buck is committed to creating an inclusive workplace where diverse perspectives are celebrated, and everyone feels valued.
Prior to the next step in the recruitment process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment process.
William Buck, more than advisors: We understand that exceptional advice comes from passionate people who thrive in an environment where they feel empowered to shape outcomes. That's why at William Buck, we've created what we like to call the 'Goldilocks' model – a top ten performing business that's just the right size to ensure every employee has a tangible impact.
William Buck is the perfect place to start, grow or take your career to the next level. Be part of a dynamic team that prides itself on delivering advice that makes a difference.
Description of the role: We’re seeking an IT Analyst to join our IT team. In this role, you will be the first point of contact for internal IT support, providing Level 1 technical assistance to William Buck users across NSW, Canberra, and the Philippines. You will manage IT queries, incidents, and service requests, helping ensure smooth day-to-day operations across the business.
What makes you ‘just right’:
0-2 years of experience in IT support or helpdesk roles.
Basic understanding of Windows, and common business applications.
Good communication and customer service skills.
Familiarity with ITIL processes, ability to follow documented procedures and use ticketing systems.
Hands on experience in M365, Exchange Online, Entra ID (Azure AD), Intune, or endpoint security administration.
What your day might look like:
Provide first-level IT support for Microsoft 365 services (Exchange Online, Entra ID/Azure AD, Intune), including user access, email support, device setup, and basic troubleshooting.
Respond to IT support requests, accurately log and manage incidents in the service desk system, and ensure timely resolution in line with SLAs.
Diagnose and resolve basic hardware, software, and connectivity issues across Windows devices, Microsoft 365, printers, and mobile devices.
Perform routine support tasks including password resets, account unlocks, software installations, and device provisioning/imaging.
Assist with Intune device enrolment, basic compliance checks, and standard application deployment.
Install and update operating systems and applications.
Escalate complex or unresolved issues to senior IT staff when required.
Provide user-friendly communication and support to employees with varying technical knowledge.
Assist with meeting room technology and AV setups when needed.
What makes us ‘just right’:
Flexible working to help you balance work and personal responsibilities.
Free company provided Salary Continuance insurance.
In-House Psychologist.
Extended EAP to support you and your eligible family members.
Bi-Monthly Colleague Lunch.
Dress for your day.
Social Club events.
Run Club.
Working in a vibrant and collegiate culture where your contribution is valued.
More about us:
William Buck is a leading network of Chartered Accountants and business advisors, established in 1895, with over 140 partners and 1,100 professional staff across 10 offices in Australia and New Zealand, focusing on deeply understanding clients’ needs and tailoring solutions that go beyond traditional accounting and advisory services.
If you want to join a company where friendships are forged and careers made, then come on over to a place that's delivering more than just advice.
Diversity, equity and inclusion statement:
William Buck is committed to creating an inclusive workplace where diverse perspectives are celebrated, and everyone feels valued.
Prior to the next step in the recruitment process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment process.
