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IS/IT Executive Support Specialist
Jobs
#701997
Full Time
Job Description
IS/IT Executive Support Specialist
Pay Rate: $36.42/hour, depending on experience
Contract Length: 2 years
Location: Calgary, Alberta
Raise is currently hiring a contract IS/IT Executive Support Specialist on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader. Our Client, is one of North America's leading energy infrastructure companies with operations in natural gas, oil and power industries throughout Canada, the United States, and Mexico
Note: The primary pay rate is based on T4 classification; however, we will also consider applications from candidates interested in an INC classification, where applicable.
Description
We are looking for an IS/IT Executive Support Specialist to be the trusted technology partner for our Executive Leadership Team (ELT) across North America. This is a hands-on, high-visibility role where you'll deliver VIP-level technical support, drive enterprise technology adoption, and ensure seamless operations of mission-critical digital platforms and collaboration spaces.
You'll work at the intersection of executive enablement, enterprise AV infrastructure, and organizational change management. If you're tech-savvy, strategically minded, proactive, and excited about shaping how leaders work, this role puts you at the center of executive operations and digital transformation.
Responsibilities
Executive Support & Enablement
Be the trusted technology partner for ELT members and senior executives across all digital platforms.
Deliver VIP-level support with professionalism, discretion, and rapid response to executive needs.
Provide proactive monitoring and maintenance to ensure uninterrupted operations and business continuity for executive IT environments.
Set up and support devices, troubleshoot complex issues, and resolve problems quickly to keep leaders productive.
Act as a strategic liaison between executives and technical teams—translating business needs, communicating technology requirements, and supporting adoption of enterprise initiatives.
Develop and maintain executive-focused guides, quick references, and knowledge resources tailored to ELT workflows.
Executive & Senior Leader Event Support
Provide dedicated AV and technology support for major executive‑led events such as ELT town halls, Investor Day, Employee Forums, and other high‑visibility leadership sessions.
Run and manage Teams Live events for ELT and Senior Leaders to ensure smooth, professional virtual presentations.
Support Senior Leaders in adopting new AI‑powered tools and productivity technologies tailored to their workflows.
Deliver focused training sessions for executives and power users to increase confidence and effectiveness with key technologies.
Recommend and evaluate new technologies that enhance executive communications and event experiences.
AV Operational Excellence
Ensure reliable operation of AV systems—meeting rooms, executive collaboration spaces, digital signage, displays, and digital art—across the organizations offices in Canada and the United States.
Act as the primary escalation point for high‑impact AV issues affecting executive and mission‑critical collaboration spaces.
Track and analyze AV incident trends to strengthen reliability and improve the user experience, particularly for executive environments.
Collaborate with Facilities, Communications, and Digital Media teams to deliver a consistent, executive‑ready AV and event experience.
Hardware and Asset Management
Support device provisioning, lifecycle management, software updates, and security compliance for executive-level equipment.
Manage inventory and maintain accurate records of IT and AV assets, ensuring timely replacement and adherence to lifecycle standards.
Interface with telecom providers to support iPhones and mobile device connectivity.
Process Excellence & Knowledge Management
Ensure all troubleshooting steps, solutions, and standard procedures are accurately documented in the support knowledge base.
Maintain up-to-date records and user guides for IT and AV systems to improve knowledge sharing across the support team.
Contribute to continuous improvement initiatives within the executive support function to enhance service delivery and efficiency.
Qualifications
2+ years of experience in IT support, workplace technology, or digital enablement roles
Strong hands-on experience with Microsoft 365 (Teams, Outlook, Office apps)
Real interest in AI productivity tools, especially Microsoft Copilot
Experience supporting executives or VIP users (Nice to Have)
Exposure to basic networking, cloud concepts, or certifications (CompTIA, Microsoft, etc.) (Nice to Have)
Experience teaching, coaching, or onboarding users to new tools (Nice to Have)
High energy, quick learner, and someone who enjoys being proactive (Nice to Have)
Education and Skills
University degree, or equivalent
Experience setting up and supporting end-user devices (laptops, phones, tablets)
Excellent verbal communication skills
Comfortable explaining technology in a clear, friendly way, especially to a non-technical audience
Professional, discreet, and confident working directly with senior leaders
Ability to perform under pressure or scrutiny from senior leaders
Additional Information
This role requires full-time on-site presence from the Calgary office five days a week. Hybrid or remote work options are not available.
Looking for meaningful work? We can help!
Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity. We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.
We have a dedicated webpage for accommodations where you can learn more about what we offer and request accommodation: https://raise.jobs/accommodations/
In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or any other Raise job posting (or have any other questions), please contact us at +1 800-567-9675 or hello@raiserecruiting.com.
#WES
#LI-SC1
Pay Rate: $36.42/hour, depending on experience
Contract Length: 2 years
Location: Calgary, Alberta
Raise is currently hiring a contract IS/IT Executive Support Specialist on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader. Our Client, is one of North America's leading energy infrastructure companies with operations in natural gas, oil and power industries throughout Canada, the United States, and Mexico
Note: The primary pay rate is based on T4 classification; however, we will also consider applications from candidates interested in an INC classification, where applicable.
Description
We are looking for an IS/IT Executive Support Specialist to be the trusted technology partner for our Executive Leadership Team (ELT) across North America. This is a hands-on, high-visibility role where you'll deliver VIP-level technical support, drive enterprise technology adoption, and ensure seamless operations of mission-critical digital platforms and collaboration spaces.
You'll work at the intersection of executive enablement, enterprise AV infrastructure, and organizational change management. If you're tech-savvy, strategically minded, proactive, and excited about shaping how leaders work, this role puts you at the center of executive operations and digital transformation.
Responsibilities
Executive Support & Enablement
Be the trusted technology partner for ELT members and senior executives across all digital platforms.
Deliver VIP-level support with professionalism, discretion, and rapid response to executive needs.
Provide proactive monitoring and maintenance to ensure uninterrupted operations and business continuity for executive IT environments.
Set up and support devices, troubleshoot complex issues, and resolve problems quickly to keep leaders productive.
Act as a strategic liaison between executives and technical teams—translating business needs, communicating technology requirements, and supporting adoption of enterprise initiatives.
Develop and maintain executive-focused guides, quick references, and knowledge resources tailored to ELT workflows.
Executive & Senior Leader Event Support
Provide dedicated AV and technology support for major executive‑led events such as ELT town halls, Investor Day, Employee Forums, and other high‑visibility leadership sessions.
Run and manage Teams Live events for ELT and Senior Leaders to ensure smooth, professional virtual presentations.
Support Senior Leaders in adopting new AI‑powered tools and productivity technologies tailored to their workflows.
Deliver focused training sessions for executives and power users to increase confidence and effectiveness with key technologies.
Recommend and evaluate new technologies that enhance executive communications and event experiences.
AV Operational Excellence
Ensure reliable operation of AV systems—meeting rooms, executive collaboration spaces, digital signage, displays, and digital art—across the organizations offices in Canada and the United States.
Act as the primary escalation point for high‑impact AV issues affecting executive and mission‑critical collaboration spaces.
Track and analyze AV incident trends to strengthen reliability and improve the user experience, particularly for executive environments.
Collaborate with Facilities, Communications, and Digital Media teams to deliver a consistent, executive‑ready AV and event experience.
Hardware and Asset Management
Support device provisioning, lifecycle management, software updates, and security compliance for executive-level equipment.
Manage inventory and maintain accurate records of IT and AV assets, ensuring timely replacement and adherence to lifecycle standards.
Interface with telecom providers to support iPhones and mobile device connectivity.
Process Excellence & Knowledge Management
Ensure all troubleshooting steps, solutions, and standard procedures are accurately documented in the support knowledge base.
Maintain up-to-date records and user guides for IT and AV systems to improve knowledge sharing across the support team.
Contribute to continuous improvement initiatives within the executive support function to enhance service delivery and efficiency.
Qualifications
2+ years of experience in IT support, workplace technology, or digital enablement roles
Strong hands-on experience with Microsoft 365 (Teams, Outlook, Office apps)
Real interest in AI productivity tools, especially Microsoft Copilot
Experience supporting executives or VIP users (Nice to Have)
Exposure to basic networking, cloud concepts, or certifications (CompTIA, Microsoft, etc.) (Nice to Have)
Experience teaching, coaching, or onboarding users to new tools (Nice to Have)
High energy, quick learner, and someone who enjoys being proactive (Nice to Have)
Education and Skills
University degree, or equivalent
Experience setting up and supporting end-user devices (laptops, phones, tablets)
Excellent verbal communication skills
Comfortable explaining technology in a clear, friendly way, especially to a non-technical audience
Professional, discreet, and confident working directly with senior leaders
Ability to perform under pressure or scrutiny from senior leaders
Additional Information
This role requires full-time on-site presence from the Calgary office five days a week. Hybrid or remote work options are not available.
Looking for meaningful work? We can help!
Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity. We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.
We have a dedicated webpage for accommodations where you can learn more about what we offer and request accommodation: https://raise.jobs/accommodations/
In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or any other Raise job posting (or have any other questions), please contact us at +1 800-567-9675 or hello@raiserecruiting.com.
#WES
#LI-SC1
