IOC | Technical Support Representative

Want to be a part of our team?
About us:
We are the managed services division of NTT Ltd. with our headquarters based in Barcelona, Spain. NTT Ltd. is a global technology services company bringing together the expertise of leaders in the field, including NTT Communications, Dimension Data, and NTT Security. We partner with customers around the world to shape and achieve outcomes through intelligent technology solutions. For us, intelligent means data driven, connected, digital, and secure. As a global ICT provider, we employ more than 40, people in a diverse and dynamic workplace and deliver services in over countries and regions.

At NTT Managed Services, we provide expert, remotely managed services to our customers as a realistic alternative to in house IT support teams. We have been helping medium and large enterprise's to proactively monitor and manage their IT estates for more than 18 years.

We believe in our people. They are not only diverse and inspiring, but also experts at what they do. It is a time to be obsessively curious, to reimagine, reinvent, reshape, and to make a real difference for our clients and society. You can contribute to our global capabilities and local insight to help our clients achieve their ambitions and ensure a more sustainable, better world that helps our communities thrive. The world needs fresh ideas, and the time is now for you to unleash your creativity and make a real impact.

It is never too late to learn new things. You will be encouraged to be curious, as that is what keeps you fast, flexible, and relevant. You need to own and to take charge of your career, to learn with and through others, to constantly be exposed to new challenges and experiences. No two days will be the same here, but that is what will keep you growing and realizing your full potential.

If you thrive in a culture that values personal development, trust, and integrity; where you are empowered to innovate and keep customers satisfied to drive excellence, please get in touch.

Why you should consider joining us:

As a part of your total compensation, NTT Managed Services provides a comprehensive, competitive benefit package. The benefit plans address both the immediate and long-term needs that you may have. Here is a sample of what we have to offer for full-time permanent employees:

• Competitive rewards package.

• Global and challenging environment.

• Learning and growing opportunities.

• Open communication.

• Casual dress code.

More information on our managed services can be found at to be a part of our team?

The Engineering function is responsible for all engineering activities within the firm to ensure that business objectives are met. Includes the creation, development, design, and improvement of products, equipment, facilities, services, standards, and procedures in all engineering fields.

The primary responsibility of this job is to ensure the growth of the organization's technology portfolio through concept/idea formulation and prototype development in line with the business strategy, requirement, and specifications. These individuals participate in the evolution and development of new innovative architectures and methods to maintain, upgrade, replace and improve the long-term performance of the existing architectures. They will be required to interact with development teams, Project Managers and Business Analysts and create and/or translate business requirements into executable plans.

Working at NTT

Technical Support Representative

POSTION SUMMARY:
The Technical Support Representative role at Secure-24 is the Single Point of Contact (SPOC) for the IT support needs of our client base.
TSRs work in a fast-paced environment, and respond to incoming phone calls, chat support, monitoring alerts, and customer submitted tickets within defined Service Level Agreements (SLA).
ESSENTIAL FUNCTIONS:

• Proper handling of end user requests

• Keeping customers informed on the status of their requests

• Ability to talk-troubleshoot and type at the same time (solid documentation skills)

• Showing proper urgency for customer issues

• Resolution of level one issues - Following knowledgebase articles and procedures

• Identifying recurring issues

• Investigation of automated system alerts

• Troubleshooting and problem solving skills put to use daily
Team Focus:

• Person should desire to remain on the forefront of industry practices and technologies

• Takes personal responsibility for meeting commitments

• Ability to work quickly and accurately

• Motivated, wants to help people, desires to use new and creative ideas

• Eager to acquire new knowledge

• Responsible for meeting Technical Support Representative Scorecard Goals
Qualifications:

• Understanding of the basics of Active Directory, Microsoft Server OS

• Comprehension of network basics, such as TCP/IP, Ping, Trace Route

• 1+ Years of technical support or IT desk side support

• Solid troubleshooting skills

• Fluent in English

• Ability to work in cross-functional teams

• Excellent oral and written communication skills

• Available for multiple shifts, including afternoons and/or overnights

• CompTIA+, Network+, or Security+ a bonus, but not required

What will make you a good fit for the role?

What will make you a good fit for the role?
• Seasoned and experienced professional
• Has full understanding of specialisation area
• Resolves wide range of issues in creative ways
• Fully qualified, career level, career journey-orientated
• Uses good judgement in selecting tools and methods to solve problems
• Networks with senior internal and external people in own area of expertise
• Receives little instruction on day-to-day work, receives general instructions on new assignments

Academic Qualifications and Certifications:
• Typically requires extensive related experience with a bachelor's or equivalent degree
• Relevant Certification beneficial Read more