International Voice Process Night Shift BPO jobs

Hi, Greetings from JobshopWe are hiring experienced candidates for an International Voice process for one of our top clients. This is a process that requires experienced candidates to work from our clients office in Chennai. WE are looking at people who can join as soon as possible. If you think you are the right candidate for this position, please CALL / WHATSAPP HR ++64080000 or 080-46115600 and schedule your telephonic interviews. Skillsets Required Candidates with Network Security background 24+ months experience on below listed technology experience: Cisco Firewalls, Juniper Firewall, Sonic firewall, Fortinet, Palo Alto Firewallo Experience with Bluecoat & Forcepoint Excellent spoken English skillsCCNA & Microsoft certifications are preferred and not a mandate Experienced candidates on Network security is an added advantage Excellent English communication skillsResponsibilities To provide best in class Technical support over Phone. Take end to end ownership of issues reported Research, diagnose, troubleshoot and identify solutions to resolve issues. Follow standard operating procedures & escalate to internal teams for quicker resolution. Document solutions in the form of knowledge base, Tech notes and Articles and help build a robust knowledge base which can be referred in the future.Shift Timings10pm to 6am rotationalWeekly Offs RotationalEducation: Graduate/undergraduate with min 2 years of work expWork location ChennaiJobshop is one of India's leading BPO recruitment agencies based out of Bangalore. Please CALL / WHATSAPP HR ++64080000 or 080-46115600 and schedule your telephonic interviews