Verified Job
Customer Support / TeleCaller
International Voice Process
Customer Support / TeleCaller
#240744
Remote / WFH
Job Description
We are an end-to-end Market Research Services provider in areas such as Survey Programming, Data Collection, Data Processing and Data Analysis-enabling our client companies to concentrate their corporate energies on their core activities. Our research networks span across 75 locations with translation, transcription and survey programming capabilities in 20-plus international languages. We have a track record of conducting extensive projects in the Americas, Europe, The Middle East, Africa and the Asia Pacific region thus providing genuinely global, optimally lucid and highly qualitative research.
What we are looking for?
We are looking for a dynamic Sr. Researcher to conduct survey requirements for our projects.
What youll be doing:
Call and conduct Market Research Surveys for 8 hours in + hours of shift
Lead generation; Find contacts, mainly decision makers and people who influence decisions.
Verify details of the contact:- phone, fax, email, reporting structure, title, address etc.
Build and utilize your skill-set of speaking to Senior Management representatives across the globe
Work in a shift duration of 50 hours spread across 6 days
Grab your performance based incentives via achieving daily/weekly/monthly/quarterly targets
Utilize your research skills on platforms like Linked-in
Study and understand our project-survey requirements
You will operate in a fast paced and target oriented environment which in turn will help you build lifelong skill sets.
What are the skills that youll need to succeed in this role:
Technical Skills Behavioral Skills
Know- how about IT & KPO industry Customer Delight
Research Skills Flexibility
Telephone Etiquettes Communication Skills
Stress Management Time Management Skills
Convincing Skills Listening Skills
Professionalism (Attendance/Punctuality)
Teamwork
Our shifts are rotational; APAC (6.30 AM to 3.30 PM ), UK ( 1.30 PM to 10.30 PM), US (6.30 PM to 4.30 AM ), NZ(12.30 AM to 10.30 AM) ; our male employees are encouraged to be open to all shifts at all times whereas our female employees are encouraged to be open to work in shifts between 6:30 AM to 11:00 PM)
Flat shift allowance of Rs. 2200 is paid for Night Shifts
We work Monday to Saturday with a week off on Sunday
What are the perks in store for you?
You will gain extensive knowledge of various trends in various markets/countries across various products,
services
You will learn global business requirements via interaction with our global clientele
Stepping stone to make a career in Market Research / Marketing industry
Know how of how to speak, behave and manage a business person on the other end of the telephone
Time management & process management while managing your own appointments, schedules, calls, etc
What we are looking for?
We are looking for a dynamic Sr. Researcher to conduct survey requirements for our projects.
What youll be doing:
Call and conduct Market Research Surveys for 8 hours in + hours of shift
Lead generation; Find contacts, mainly decision makers and people who influence decisions.
Verify details of the contact:- phone, fax, email, reporting structure, title, address etc.
Build and utilize your skill-set of speaking to Senior Management representatives across the globe
Work in a shift duration of 50 hours spread across 6 days
Grab your performance based incentives via achieving daily/weekly/monthly/quarterly targets
Utilize your research skills on platforms like Linked-in
Study and understand our project-survey requirements
You will operate in a fast paced and target oriented environment which in turn will help you build lifelong skill sets.
What are the skills that youll need to succeed in this role:
Technical Skills Behavioral Skills
Know- how about IT & KPO industry Customer Delight
Research Skills Flexibility
Telephone Etiquettes Communication Skills
Stress Management Time Management Skills
Convincing Skills Listening Skills
Professionalism (Attendance/Punctuality)
Teamwork
Our shifts are rotational; APAC (6.30 AM to 3.30 PM ), UK ( 1.30 PM to 10.30 PM), US (6.30 PM to 4.30 AM ), NZ(12.30 AM to 10.30 AM) ; our male employees are encouraged to be open to all shifts at all times whereas our female employees are encouraged to be open to work in shifts between 6:30 AM to 11:00 PM)
Flat shift allowance of Rs. 2200 is paid for Night Shifts
We work Monday to Saturday with a week off on Sunday
What are the perks in store for you?
You will gain extensive knowledge of various trends in various markets/countries across various products,
services
You will learn global business requirements via interaction with our global clientele
Stepping stone to make a career in Market Research / Marketing industry
Know how of how to speak, behave and manage a business person on the other end of the telephone
Time management & process management while managing your own appointments, schedules, calls, etc
