Hiring For International BPO
Responsibilities
• Answer Calls Professionally And Provide Information About Products And Services, Take/Cancel Orders, And Obtain Details Of Complaints
• Keep Records Of Customer Interactions And Transactions, Details Of Inquiries, Complaints, And Comments, As Well As Actions Taken. Process Orders, Forms, And Applications
• Follow Up To Ensure That Appropriate Actions Are Taken On Customer Requests
• Refer Unresolved Customer Grievances Or Special Requests To Designated Departments
• Strong Communications Skills
• Ability To Listen And Problem-Solve
• Strong Interpersonal Skills
• Ability To Perform Under Pressure
• Basic Computer Skills
• Handling US Customer Over The Call Or Chat
• Customer Care
• Excellent Communications Required
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