Verified Job
Clerical - Administrative
Intake Support
Clerical - Administrative
#719712
Remote / WFH
HVE Healthcare Assessments Concord, ON L4K 3Y4•Hybrid work $19 an hour - Permanent, Full-time HVE Healthcare Assessments
Job Description
Job Details
Intake Support plays a key role in HVE’s overall success by being a key member of our Intake Team. A successful candidate would enjoy playing a crucial role in managing the receipt and confirmation of referrals, ensuring accuracy of details, coordinating external services and navigating the intricacies of appointment management.
Job Objective: Provide administrative support to the Intake, Roster, and all other departments at HVE by completing various customer service and administrative duties.
What You’ll Bring
● 1-3 years of customer service and/ or administrative assistant experience.
● Ability to work collaboratively within a team environment and independently.
● Exceptional MS, Word, Excel, and Google Suite skills.
● Professional interpersonal skills and comfortable speaking to colleagues & other professionals.
● Strong problem solving and multi tasking skills.
● Ability to thrive in a high volume, deadline driven environment.
Job Responsibilities
Receipt/Confirmation of New Files/Referrals
● Receiving file information from clients via e-mail and electronic systems such as Smart Simple, Eclaims, etc.
● Entering the relevant new file information, including requested services, referral source information (insurance company/adjuster), legal representations, and claimant information.
● Send confirmation of receipt of the new referral to customer and verifying the accuracy of the new referral information including claimant and customer details.
● Receive and input new services from various customers on multiple electronic systems including new referrals, file information, transportation and translation confirmations and other service-related information.
● Request/Follow-up with customers on missing information and new file information.
Coordination of External Services
● Scheduling transportation and interpretation services for assessments via appropriate electronic platform
● Booking assessment rooms and chaperone services
Processing Appointment Cancellations/Late Cancellations/No Show/Incompletes
● Process cancellations, no-shows, late cancels, incomplete assessments by completing/sending memos to our customers and notifying all parties involved (claimants, assessors, adjusters, secondary services providers, etc.), updating assessment status, and entering reschedule lines for Intake Coordinators to book the rescheduled assessment.
● Enter notes in our assessment management software on the case regarding any inquiries, reschedules, no-shows, etc.
● Follow-up with cancelled and no-show services via appropriate platforms
● Complete Reschedule Audit
Communication
● Notify Intake Coordinators of any issues/changes regarding the assessment or the assessor.
● Create notes for all communication on HVE’s internal electronic system and advise appropriate staff internally.
● Enter dates received from assessors.
What We Offer
● $19 per hour (commensurate with experience)
● 2 Weeks of Paid Vacation + 6 PTO days (Paid Time Off).
● Benefits - Extended Healthcare, Dental & Vision, and Mental Healthcare.
● Mentorship program.
● Wellness Program.
● On-Site Parking.
● Casual Dress Code.
● Hybrid working post probation confirmation, Hybrid working in the office at least 1- 3 days per week.
Reports To: Manager or Team Leader, Intake Department
Hours: 8am-5pm/8:30am-5:30pm/9am-6pm
Breaks: 1-hour unpaid lunch
HVE Healthcare Assessments is committed to fostering an inclusive, accessible, and equitable workplace. We value the diversity of individuals, perspectives, and communities, and we welcome applications from all qualified candidates.
In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available throughout the recruitment and selection process. Applicants requiring accommodation are encouraged to notify Human Resources at any stage of the hiring process.
All information collected during the recruitment process will be used solely for employment purposes and handled in a confidential manner.
To learn more about HVE Healthcare Assessments, please visit: http://www.hvehealth.com/
Job Types: Full-time, Permanent
Pay: $19.00 per hour
Benefits:
Company events
Dental care
Extended health care
Life insurance
On-site parking
Paid time off
Vision care
Work Location: Hybrid remote in Concord, ON L4K 3Y4
&
Intake Support plays a key role in HVE’s overall success by being a key member of our Intake Team. A successful candidate would enjoy playing a crucial role in managing the receipt and confirmation of referrals, ensuring accuracy of details, coordinating external services and navigating the intricacies of appointment management.
Job Objective: Provide administrative support to the Intake, Roster, and all other departments at HVE by completing various customer service and administrative duties.
What You’ll Bring
● 1-3 years of customer service and/ or administrative assistant experience.
● Ability to work collaboratively within a team environment and independently.
● Exceptional MS, Word, Excel, and Google Suite skills.
● Professional interpersonal skills and comfortable speaking to colleagues & other professionals.
● Strong problem solving and multi tasking skills.
● Ability to thrive in a high volume, deadline driven environment.
Job Responsibilities
Receipt/Confirmation of New Files/Referrals
● Receiving file information from clients via e-mail and electronic systems such as Smart Simple, Eclaims, etc.
● Entering the relevant new file information, including requested services, referral source information (insurance company/adjuster), legal representations, and claimant information.
● Send confirmation of receipt of the new referral to customer and verifying the accuracy of the new referral information including claimant and customer details.
● Receive and input new services from various customers on multiple electronic systems including new referrals, file information, transportation and translation confirmations and other service-related information.
● Request/Follow-up with customers on missing information and new file information.
Coordination of External Services
● Scheduling transportation and interpretation services for assessments via appropriate electronic platform
● Booking assessment rooms and chaperone services
Processing Appointment Cancellations/Late Cancellations/No Show/Incompletes
● Process cancellations, no-shows, late cancels, incomplete assessments by completing/sending memos to our customers and notifying all parties involved (claimants, assessors, adjusters, secondary services providers, etc.), updating assessment status, and entering reschedule lines for Intake Coordinators to book the rescheduled assessment.
● Enter notes in our assessment management software on the case regarding any inquiries, reschedules, no-shows, etc.
● Follow-up with cancelled and no-show services via appropriate platforms
● Complete Reschedule Audit
Communication
● Notify Intake Coordinators of any issues/changes regarding the assessment or the assessor.
● Create notes for all communication on HVE’s internal electronic system and advise appropriate staff internally.
● Enter dates received from assessors.
What We Offer
● $19 per hour (commensurate with experience)
● 2 Weeks of Paid Vacation + 6 PTO days (Paid Time Off).
● Benefits - Extended Healthcare, Dental & Vision, and Mental Healthcare.
● Mentorship program.
● Wellness Program.
● On-Site Parking.
● Casual Dress Code.
● Hybrid working post probation confirmation, Hybrid working in the office at least 1- 3 days per week.
Reports To: Manager or Team Leader, Intake Department
Hours: 8am-5pm/8:30am-5:30pm/9am-6pm
Breaks: 1-hour unpaid lunch
HVE Healthcare Assessments is committed to fostering an inclusive, accessible, and equitable workplace. We value the diversity of individuals, perspectives, and communities, and we welcome applications from all qualified candidates.
In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available throughout the recruitment and selection process. Applicants requiring accommodation are encouraged to notify Human Resources at any stage of the hiring process.
All information collected during the recruitment process will be used solely for employment purposes and handled in a confidential manner.
To learn more about HVE Healthcare Assessments, please visit: http://www.hvehealth.com/
Job Types: Full-time, Permanent
Pay: $19.00 per hour
Benefits:
Company events
Dental care
Extended health care
Life insurance
On-site parking
Paid time off
Vision care
Work Location: Hybrid remote in Concord, ON L4K 3Y4
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