Verified Job
Clerical - Administrative
Insurance Verification/Authorization Specialist & Front Office Support
Clerical - Administrative
#724657
Remote / WFH
Asheville Physical Therapy
Job Description
We are seeking a friendly, organized Administrative Support Staff, who has experience in Insurance Verification/ Authorization, and clerical experience to join our team. This is a Hybrid position and also would be cross-trained to the basic tasks of the Front Desk Receptionist. In this role, approximately 75-80% would be Insurance Verification/ Authorization and 20-25% would be Front Desk Support. This role requires someone who enjoys healthcare and helping patients, "behind the scenes", by paying close attention to detail, having precision with data entry, and paying close attention to Alpha- Numeric Insurance information, ensuring it is consistently entered accurately and thoroughly. This role requires professional communication skills, as much of the work for this position will be on the telephone. Detailed training is provided by the Owner/ Office Manager. You will be expected to have professional, open communication with the Owner/ Office Manager, relaying weekly updates. You will play a crucial role in providing exceptional service and ensuring smooth operations, by being well-trained and equipped for this role. The ideal candidate will have experience in a medical office/ physical therapy setting and possess strong administrative skills.
```Duties```( orientation /training is approximately 2+ mos)
-Accessing Insurance Portals to gather initial Physical Therapy Insurance Verification information, then Calling Insurance Representatives for insurances, to ensure accurate Deductibles (& whether or not, it applies to P. T.), Out of Pocket Maximums, Copays, Coinsurance, Visit Counts, Authorization Requirement (if required or not) and logging this information onto a specific Benefits Call Log Worksheet, which is then scanned into the patient's chart, and the information is also accurately entered and loaded into the TheraOffice EMR. (This & managing Authorizations make up the majority of this role)
-Upon getting Insurance Verification, learning which insurances require Authorization, flagging this on Worksheet, setting task to complete the Authorization process and precisely enter/load information into EMR system.
-Answer phone calls and assist patient, as needed, within your scope, as trained
- Maintain patient records, update information, scan and file
- Manage fax record requests and office tasks, within your scope, as trained
- Handle incoming and outgoing faxes pertaining to Insurance Verification and Authorization
- Greet patients and visitors with a warm and welcoming demeanor
- When covering for Front Receptionist, during vacation/ time off coverage:
will be cross-trained to -switch gears during the time when coverage is necessary, and collect patient co-pays/balances, run credit card machine, answer phones, retrieve voicemails, schedule/cancel patient appointments, gather Intake/Demographic Information for new patients, set up clipboards for next day appointments, Run & check End of Day Reconciliation Report/ manage the front desk, per training/orientation
-Ensure printers are stocked with paper
- Ensure your desk area is clean and organized and tidy up throughout & at end of day
```Experience```
To be successful in this role, you should have the following qualifications:
- Previous experience in a medical or physical therapy office (ABSOLUTE REQUIREMENT)
- Proficiency in using computer/ electronic health record systems and office equipment
- Strong organizational skills with exceptional attention to detail
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively and willing to be trained for efficiency
- Knowledge of medical/ orthopedic/ physical therapy terminology is a plus
If you are seriously looking for stability-longevity, consistency, with room to advance in skillset and income, in a professional office setting, as well as an opportunity to contribute to a positive patient experience while working in a supportive, caring team environment, we encourage you to apply for this HYBRID-Insurance Verification/Authorization with Front Desk Receptionist "support/coverage" position.
Job Type: Part-time
Pay: $19.00 - $20.00 per hour
Medical Specialty:
Physical & Rehabilitation Medicine
Experience:
Medical office: 1 year (Required)
Ability to Relocate:
Asheville, NC 28803: Relocate before starting work (Required)
Work Location: In person
```Duties```( orientation /training is approximately 2+ mos)
-Accessing Insurance Portals to gather initial Physical Therapy Insurance Verification information, then Calling Insurance Representatives for insurances, to ensure accurate Deductibles (& whether or not, it applies to P. T.), Out of Pocket Maximums, Copays, Coinsurance, Visit Counts, Authorization Requirement (if required or not) and logging this information onto a specific Benefits Call Log Worksheet, which is then scanned into the patient's chart, and the information is also accurately entered and loaded into the TheraOffice EMR. (This & managing Authorizations make up the majority of this role)
-Upon getting Insurance Verification, learning which insurances require Authorization, flagging this on Worksheet, setting task to complete the Authorization process and precisely enter/load information into EMR system.
-Answer phone calls and assist patient, as needed, within your scope, as trained
- Maintain patient records, update information, scan and file
- Manage fax record requests and office tasks, within your scope, as trained
- Handle incoming and outgoing faxes pertaining to Insurance Verification and Authorization
- Greet patients and visitors with a warm and welcoming demeanor
- When covering for Front Receptionist, during vacation/ time off coverage:
will be cross-trained to -switch gears during the time when coverage is necessary, and collect patient co-pays/balances, run credit card machine, answer phones, retrieve voicemails, schedule/cancel patient appointments, gather Intake/Demographic Information for new patients, set up clipboards for next day appointments, Run & check End of Day Reconciliation Report/ manage the front desk, per training/orientation
-Ensure printers are stocked with paper
- Ensure your desk area is clean and organized and tidy up throughout & at end of day
```Experience```
To be successful in this role, you should have the following qualifications:
- Previous experience in a medical or physical therapy office (ABSOLUTE REQUIREMENT)
- Proficiency in using computer/ electronic health record systems and office equipment
- Strong organizational skills with exceptional attention to detail
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively and willing to be trained for efficiency
- Knowledge of medical/ orthopedic/ physical therapy terminology is a plus
If you are seriously looking for stability-longevity, consistency, with room to advance in skillset and income, in a professional office setting, as well as an opportunity to contribute to a positive patient experience while working in a supportive, caring team environment, we encourage you to apply for this HYBRID-Insurance Verification/Authorization with Front Desk Receptionist "support/coverage" position.
Job Type: Part-time
Pay: $19.00 - $20.00 per hour
Medical Specialty:
Physical & Rehabilitation Medicine
Experience:
Medical office: 1 year (Required)
Ability to Relocate:
Asheville, NC 28803: Relocate before starting work (Required)
Work Location: In person
