Verified Job
Retail / Counter Sales
Inside Sales Specialist
Retail / Counter Sales
#282015
Remote / WFH
Job Description
Position: Inside Sales Specialist
Location : Noida, Sector 6
Job Type : Full Time, Work from Office
Perks : Free Medical and Accidental Insurance
About Company :
ExpertGRAD Educational Technologies is a renowned name in the global realm of academic assistance. We have been successfully mentoring thousands of students from universities all over the globe, every year. Over the years, ExpertGRAD Educational Technologies has marked its niche in the education sector by offering outstanding guidance, setting a benchmark of excellence.
The selected candidate would serve as a single point of contact and would be responsible for managing both customer/student relations as well as business operations.
Responsibilities:
• Answering calls/chats politely and professionally to provide information about services through different communication channels.
• Receiving the order, understanding the requirements, and providing a price quote.
• Building rapport with the client, convincing him about the best service quality offered and ensuring that the client books his order with us.
• Performing the registration process for clients without any errors.
• Make reminder calls to clients, send follow-up emails and schedule appointments.
• Keeping records of customer interactions and different transactions, recording details of complaints, comments, inquiries.
• Follow up to ensure that appropriate action has been taken on customer requests and complaints. Escalate unresolved customer requests; pass on grievances to higher departments for further investigation and clarification.
• Always choosing the best solution to solve a problem; rectifying, adjusting, and following up to ensure proper resolution.
• Getting feedback and Quality Assurance on identified or unidentified errors.
• Assisting in sales or getting hold of potential customers by answering product and service questions; pitch any new product or service the company may be providing.
• Analysing customer needs and recommending best available offers based on those needs.
Requirements
• Graduate.
• MBA or Masters in any specialized subject would be an added advantage.
• Minimum 1-3 years experience in Inside Sales/International Call Centre/Outbound Calls.
• Must have a proven track record of achieving sales/inside sales targets at full length.
• Strategic thinker with good analytical skills.
• Must have strong business acumen and negotiation skills
• Good typing speed.
• Ability to work in a fast paced environment.
• Excellent multitasking skills.
• Freshers can also apply
Location : Noida, Sector 6
Job Type : Full Time, Work from Office
Perks : Free Medical and Accidental Insurance
About Company :
ExpertGRAD Educational Technologies is a renowned name in the global realm of academic assistance. We have been successfully mentoring thousands of students from universities all over the globe, every year. Over the years, ExpertGRAD Educational Technologies has marked its niche in the education sector by offering outstanding guidance, setting a benchmark of excellence.
The selected candidate would serve as a single point of contact and would be responsible for managing both customer/student relations as well as business operations.
Responsibilities:
• Answering calls/chats politely and professionally to provide information about services through different communication channels.
• Receiving the order, understanding the requirements, and providing a price quote.
• Building rapport with the client, convincing him about the best service quality offered and ensuring that the client books his order with us.
• Performing the registration process for clients without any errors.
• Make reminder calls to clients, send follow-up emails and schedule appointments.
• Keeping records of customer interactions and different transactions, recording details of complaints, comments, inquiries.
• Follow up to ensure that appropriate action has been taken on customer requests and complaints. Escalate unresolved customer requests; pass on grievances to higher departments for further investigation and clarification.
• Always choosing the best solution to solve a problem; rectifying, adjusting, and following up to ensure proper resolution.
• Getting feedback and Quality Assurance on identified or unidentified errors.
• Assisting in sales or getting hold of potential customers by answering product and service questions; pitch any new product or service the company may be providing.
• Analysing customer needs and recommending best available offers based on those needs.
Requirements
• Graduate.
• MBA or Masters in any specialized subject would be an added advantage.
• Minimum 1-3 years experience in Inside Sales/International Call Centre/Outbound Calls.
• Must have a proven track record of achieving sales/inside sales targets at full length.
• Strategic thinker with good analytical skills.
• Must have strong business acumen and negotiation skills
• Good typing speed.
• Ability to work in a fast paced environment.
• Excellent multitasking skills.
• Freshers can also apply
