Verified Job
Customer Support / TeleCaller
Inside Sales Representative – Electrical Utility
Customer Support / TeleCaller
#699938
Remote / WFH
Job Description
Robertson Electric is currently looking for an INSIDE SALES REPRESENTATIVE- ELECTRICAL UTILITY DEPARTMENT to join our head office in Vaughan.
About Us
Robertson Electric Wholesale, a Sonepar Company is a highly regarded Electrical Distributor in Canada. Robertson has demonstrated steady and secure growth since many years, proving to be a dominant player in the industries we serve. With numerous branches across Canada and secure business plans for further growth and expansion, Robertson is seeking talented individuals to join our dynamic Company and be part of our continued success.
Scope of the Position
This role is critical for the business’ success. The Inside Sales Rep (ISR) is responsible for the day-to-day account activity of electrical utilities. This position works in tandem with the Account Manager. The ISR is the champion of service, support and response time. This role has room to grow, room to learn and room to have fun. The position is based at our Vaughan Head Office. The Inside Sales Rep will prepare and maintain sales order master files, customer lists, direct purchase orders to site, and make routine decisions according to company policies and guidelines.
Major Responsibilities:
Handle incoming and outgoing customer calls in a professional manner.
Responsible for handling customer service requests which include – order entry, pricing, order maintenance, etc.
Responsible for quoting customers.
Duties also include checking inventory for product availability, providing delivery dates to customers, and verifying prices.
Assist and support Account Managers with active orders and requests.
Deal with product-related problems that customers may have, such as defective products and the return of products.
Responsible for spec products for customers
Responsible for carrying out any other duties assigned by management.
Skills and Qualifications :
2–4 years of customer service experience, with strong proficiency in Excel.
High level of accuracy and attention to detail
Excellent written communication skills and professional phone manners
Able to work in a fast-paced environment
A few reasons why it’s great to work for us.
Robertson Electric Wholesale is an established and fast-growing company.
Competitive salary and bonus
Comprehensive medical and dental benefits
RRSP matching plan
Opportunities for growth and development
Please be informed that the position is conditional upon successful completion of a Mandatory Criminal background check. We wish to thank all applicants for their interest but advise that only those selected for an interview will be contacted.
Job Types: Full-time, Permanent
Pay: $50,000.00-$55,000.00 per year
Benefits:
Casual dress
Company events
Dental care
Disability insurance
Extended health care
Life insurance
On-site parking
Paid time off
RRSP match
Vision care
Application question(s):
What are your salary expectations?
Experience:
Customer service: 3 years (required)
Inside Sales: 1 year (required)
electrical industry: 1 year (preferred)
Work Location: In person
About Us
Robertson Electric Wholesale, a Sonepar Company is a highly regarded Electrical Distributor in Canada. Robertson has demonstrated steady and secure growth since many years, proving to be a dominant player in the industries we serve. With numerous branches across Canada and secure business plans for further growth and expansion, Robertson is seeking talented individuals to join our dynamic Company and be part of our continued success.
Scope of the Position
This role is critical for the business’ success. The Inside Sales Rep (ISR) is responsible for the day-to-day account activity of electrical utilities. This position works in tandem with the Account Manager. The ISR is the champion of service, support and response time. This role has room to grow, room to learn and room to have fun. The position is based at our Vaughan Head Office. The Inside Sales Rep will prepare and maintain sales order master files, customer lists, direct purchase orders to site, and make routine decisions according to company policies and guidelines.
Major Responsibilities:
Handle incoming and outgoing customer calls in a professional manner.
Responsible for handling customer service requests which include – order entry, pricing, order maintenance, etc.
Responsible for quoting customers.
Duties also include checking inventory for product availability, providing delivery dates to customers, and verifying prices.
Assist and support Account Managers with active orders and requests.
Deal with product-related problems that customers may have, such as defective products and the return of products.
Responsible for spec products for customers
Responsible for carrying out any other duties assigned by management.
Skills and Qualifications :
2–4 years of customer service experience, with strong proficiency in Excel.
High level of accuracy and attention to detail
Excellent written communication skills and professional phone manners
Able to work in a fast-paced environment
A few reasons why it’s great to work for us.
Robertson Electric Wholesale is an established and fast-growing company.
Competitive salary and bonus
Comprehensive medical and dental benefits
RRSP matching plan
Opportunities for growth and development
Please be informed that the position is conditional upon successful completion of a Mandatory Criminal background check. We wish to thank all applicants for their interest but advise that only those selected for an interview will be contacted.
Job Types: Full-time, Permanent
Pay: $50,000.00-$55,000.00 per year
Benefits:
Casual dress
Company events
Dental care
Disability insurance
Extended health care
Life insurance
On-site parking
Paid time off
RRSP match
Vision care
Application question(s):
What are your salary expectations?
Experience:
Customer service: 3 years (required)
Inside Sales: 1 year (required)
electrical industry: 1 year (preferred)
Work Location: In person
