Inside Sales Executive - Inbound

Full job description
Join Livingston, the largest customs broker in Canada and the third largest entry filer in the U.S. We’re a market leader offering customs brokerage, consulting and compliance, and freight forwarding services at more than 90 key locations in North America, Europe and Asia. Customs brokerage is our core business and helping our customers navigate the complex and changing world of international trade is what we do best. Consider joining our team for the opportunity to grow your career. From entry level to expert advisors, our supportive culture of learning will help you get the career you want.

Job Type: Full Time


Location: Remote office in the US or Canada.

JOB SUMMARY
This role responds to incoming sales inquiries in a timely manner. Conduct full needs assessment to determine which services will meet prospects needs and/or wants. Manages the opportunity and lead pipelines to insure optimal sales results. Maintains accurate and up-to-date data in customer relationship management (CRM) system.

KEY DUTIES RESPONSIBILITIES
Identify and qualify prospects and sales opportunities via inbound lead requests (phone and email) and enter information into the customer relationship management (CRM) system.
Utilize strong knowledge of customs brokerage industry to identify efficient and compliant ways to import commodities.
Collaborate with freight specialist on qualifying prospects.
Partner with and provide feedback to marketing on new partnership initiatives.
Conduct sales presentations over the phone with potential customers.
Uncover new sales opportunities and increase customer base.
Onboard new customers and setup of new Livingston accounts.
Coordinate sales activities with other Livingston internal contacts throughout the various departments in the company (operations teams).
Liaise with other departments and sales staff to seamlessly implement new contracts.
Apply a complete knowledge of all the organization’s products/services and policies.
Record in CRM all prospects and maintain a record of all phases of activities.
Learn and understand Livingston’s sales process, services, and products.
Perform other related duties as assigned by management.
Adhere to established policies and procedures.
KNOWLEDGE SKILLS
Proficient with Salesforce.com
U.S. and Canadian Brokerage knowledge
Familiarity with U.S. and Canadian customs compliance
Sales acumen
Effective time management
Proficient with client service
Effective communications skills via phone and email
Effective time management
Familiarity with using a telephony system
WORK EXPERIENCE – MINIMUM REQUIRED
2 years of related experience
EDUCATION
Required: Bachelors Degree or equivalent
CERTIFICATIONS DESCRIPTION
COMPETENCIES
Accountability
Agility
Customer First Focus
Inclusion and Collaboration
Leading and Developing
Business Acumen and Straight Talk
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.


For Canada: Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application. Read more