Information Technology Technical Support Analyst I

Los Angeles County Department of Homeless Services & Housing

Location: Los Angeles County, CA

Salary: $68,905 - $92,862 Annually

Support frontline technology operations tied to the County's homelessness emergency response. This role focuses on installing, configuring, troubleshooting, and maintaining end-user devices and software in a centralized Windows environment.

What You'll Gain:
• Direct involvement in technology support that keeps homelessness services operations running
• Hands-on experience with device deployment, troubleshooting, training, support procedures, and customer service improvements
• Exposure to audio/AV support, Wifi troubleshooting, software distribution tools, and public-sector IT operations
• Comprehensive County benefits, including medical, dental, pension, and paid time off

What You'll Do:
• Install, configure, maintain, test, and troubleshoot laptops, iPads, iPhones, software, and peripheral equipment
• Resolve hardware, software, and network connectivity issues and identify trends in problem calls
• Prepare user instructions and training materials and assist with end-user and support staff training
• Support hardware and software upgrades, application support, inventory control, and licensing-related tasks

Minimum Requirements:
• One year of experience within the last five years installing, configuring, testing, troubleshooting, and repairing client devices or software in a Windows environment in a centralized IT organization
• Valid California Class C Driver License, or ability to use an alternative method of transportation

Preferred Experience:
• Experience supporting homelessness services systems within a public agency
• Experience configuring live-event audio systems, troubleshooting Wifi Access Points, or providing virtual technical assistance
• Recent experience with LAHSA or another public homelessness services agency is especially valued