Information Systems Analyst- job post Nchkay Development LP

Full job description
The Information Systems Analyst (ISA) plays a crucial role in supporting the administration, enhancement, and continuous improvement of the Human Capital Management (HCM) and Enterprise Resource Planning (ERP) systems. The ISA will work collaboratively with Information Systems Manager and various stakeholders across the organization and assist with day-to-day support activities, ticket resolution, business requirement gathering, testing, training, reporting, and implementation activities across systems. This role combines application support, business process analysis, and system administration responsibilities to ensure stable operations while supporting ongoing business initiatives and system improvements.

Duties, Responsibilities, Authority, and Accountabilities

Application Support and System Administration

Provide first and second-level support for business applications and respond to system tickets across the organization.
Investigate, troubleshoot, and resolve application issues or escalate as appropriate.
Monitor ticket queues and prioritize requests based on business impact and urgency.
Perform system administration activities including user setup, permissions, configurations, and maintenance.
Coordinate with vendors and technical partners to resolve system-related issues.
Maintain system documentation, support procedures, and knowledge articles.
Business Process Analysis and Continuous Improvement

Work with business stakeholders to understand current processes and identify improvement opportunities.
Gather, document, and validate business requirements.
Support process mapping and workflow documentation.
Conduct gap analysis and recommend practical system or process improvements.
Assist in developing standard operating procedures and best practices.
Solution Delivery and Implementation Support

Support implementation and enhancement projects across NetSuite, UKG, and other business systems.
Assist with configuration, testing, and deployment activities.
Participate in system integrations and data validation activities.
Support user acceptance testing (UAT), defect tracking, and issue resolution.
Assist with post-go-live stabilization and adoption activities.
Support the development and deployment of reporting solutions, including Power BI integrations with NetSuite, UKG, and other enterprise systems.
Reporting and Data Support

Create and maintain reports and dashboards to support business operations.
Design, develop, and maintain Power BI dashboards and reports that provide actionable insights to business stakeholders.
Support data validation and improve reporting accuracy.
Assist with data cleanup, migration preparation, and governance activities.
Help identify opportunities to automate reporting and operational processes.
Manage and organize Power BI workspaces, datasets, and data refresh schedules to ensure reliable and up-to-date reporting.
Training and User Enablement

Develop user guides, training materials, and system documentation.
Deliver end-user training sessions and provide ongoing support.
Promote system adoption and continuous improvement initiatives.
Collect user feedback and recommend enhancements.