Information & Referral Assistant

As an Information and Referrals Assistant, in our Contact Support Team you are the first point of contact for our Advocacy Partners and the professional services we link with. You will play a key role in enquiries via telephone and be responsible for, processing referrals, maintaining accurate records, and supporting effective communication across the organisation.
This is a varied role with a strong emphasis on confident and compassionate communicating, data entry, information handling, and ensuring processes are completed accurately, efficiently and in line with organisational procedures. Please see the job description for full details of this role. This can be found on our website at https://cloverleaf-advocacy.co.uk/get-involved/vacancies/

If you feel you can demonstrate the skills and transferable experience, we are looking for then please visit our website where you can submit your application form via the apply now button. Alternatively, please send your CV with a written statement outlining your suitability for this role. Please look at the ‘about you’ section in the job description when you are completing your letter, and make sure you address all the points listed. Please note that CVs received without a supporting statement will not be considered. You can send a CV and covering letter to recruitment@cloverleaf-advocacy.co.uk .

Closing date: Thursday 16th July 2026 at noon

Interview date: to be confirmed

Pay: £26,226.00 per year

Work authorisation:

United Kingdom (required)
Work Location: In person