Income Specialist

Job no: +26+76
Work type: Full-time
Location: Geelong
Income Specialist

Full time, fixed term role until 31 March 2026 (Part time applications considered)
Geelong office location, with flexible hybrid working
Offering a competitive starting base salary of $+2,8+3 plus super and benefits
Care in Action

With a career at the TAC, you’ll be helping us look out for the lives of everyone who travels on Victoria’s roads. That’s care in action.

Find out more about our shared purpose, and what drives every one of us.

Right now, we’re seeking a Income Specialist who will play their part in this shared purpose, while also supporting the progress of clients and colleagues so they can achieve great things. That’s truly rewarding work that will help us continue to deliver life-critical services where it matters.

About the role

This role has the responsibility of managing the end to end process for clients who are entitled to Income Support (Loss of Earnings – LOE / LOEC). This includes determining eligibility, proactively calling clients and liaising with internal stakeholders to determine accurate entitlements and ensuring that clients receive timely payments in accordance with the Transport Accident Act 1+86 and relevant work practices

Success in this role will see you managing and communicating and expectation setting with our clients, assessing and making liability decisions, supporting clients to achieve optimal outcomes. You will work closely with the whole Income 2 team to achieve the best client experience. You will work with clients directly and/or their authorised representatives, establishing and fostering effective working relationships with all stakeholders.

About the Team

This role sits within our Onboarding, Income Dependency branch, within the broader Clients division. You will be part of a vibrant and experienced team, led by a Team Manager and Senior Officer. You will be joining a work environment that is collaborative, rewarding and fast paced.

What we’re looking for

Detail Focused + Ability to Work Autonomously

You have a proven ability to assess claims and manage benefits with sound judgment and precision. Your strong financial literacy and experience with web-based systems empower you to work independently while maintaining a high level of accuracy.

Experience in a similar role

Experience in business structures and navigating and analysing taxation records is preferred, but not essential as training will be provided. A background in client services or financial services, you will bring demonstrated experience in assessing liabilities and managing entitlements. Proving experience in Your ability to solve problems in fast-paced environments will make you a valuable contributor to the team.

Effective communicator and collaborator

You excel in building relationships with stakeholders and thrive in collaborative environments. Your communication skills and ability to navigate complex scenarios enable you to influence outcomes and drive shared success.

Why you’ll love it here

There’s more to work than a competitive salary and amazing employee benefits. As our newest Income Specialist, you’ll also:

Make a positive difference

Every day the work you do at the TAC contributes to something bigger. As part of an inclusive, supportive team you’ll find real purpose in achieving goals, together.

Be rewarded for great work

We value our people, offering a corporate incentive, salary packaging and a reward and recognition program.

Grow and go places

We’re invested in your progress. When you work for one of Victoria’s largest and leading workplaces, you’ll receive extensive internal opportunities for development and access to the LinkedIn Learning Digital Hub.

Ready to put care in action? We’d like to hear from you.

Click apply to submit your Cover Letter and Resume. If successful, you’ll progress to an interview. All applicants will be advised of the outcome of their application.

For more information, read the attached Position Description or contact Rechelle Post – Team Manager Income 2 via email: Rechelle_Post@tac.vic.gov.au for a confidential discussion. Applications for this role will be accepted up until 11:55pm on Monday 30 June 2025.

If we can do anything to help make applying for this role easier, please let our People, Culture Engagement Team know at People_Culture_Engagement@tac.vic.gov.au. If over the phone is better for you, our number is 5225 7500.

A safe place to work

We’re committed to the health, safety and wellbeing of employees. This extends to inclusion, diversity and accessibility in our employment practices, and encourage Aboriginal and Torres Strait Islander people, people with disability, men, women and gender diverse people, culturally diverse, and LGBTIQA+ people to apply for roles.

Child Safety

At the TAC we are committed to the safety of children and young people. For more information regarding our commitment to child safety, please visit our website.

This role will require you to have a valid Working with Children Check.

Position Description

Advertised: 23 Jun 2025 AUS Eastern Standard Time
Applications close: 30 Jun 2025 AUS Eastern Standard Time Read more