Inbound Call Centre Consultant | Childcare Enrolments

At Imagine, we aim to give all children the best possible start to their educational journey by providing early childhood education and care that exceeds all expectations. You can be part of that team!

Our dedicated Enrolments Team are professional individuals who value the importance of maintaining an optimum level of customer service with our families. We select our team based on knowledge and core values, and commitment to providing families with the best possible childcare for their children.

The position is a permanent position, 5 days, 37.5 hours a week and based at our Robina Head Office.

About the role:

Respond to all incoming enquiries via phone, within 24 hours
Taking inbound calls and managing inbound call queue
Data inputting of enrolments in our CRM system and QikKids
Maintain weekly reporting and system management.
Following up after tours for feedback and walking parents through the enrolment process 
Maintain and update the waitlist, ensuring accurate records and timely communication with prospective families.
Collaborate with internal teams to streamline enrolment processes and contribute to a positive family experience.
Booking in tours for parents, around a specific schedule
Maintaining our high quality of service to our families.
Ensure all additional forms for completing the enrolment process are handed in by the parent/families
About you:

Previous experience as a Childcare Enrolment Officer or Specialist.
Must have experience and be comfortable with high volume of calls and enquiries
Demonstrate competent administrative skills (Knowledge of Childcare CRM and QikKids is desirable) 
Experience in a call centre, customer-focused environment, sales or enrolments position.
Experience using softwares such as Excel, Word and Outlook
Have a strong ability to build rapport over the phone with parents and families, mainly loves a good chat!
Be able to demonstrate the ability to multi-task and work well in a busy environment, with attention to detail
Have the ability to work efficiently on your own as well as part of a team
Can-do attitude and a team-focused approach
What Imagine can offer you:

Permanent opportunity in a growing industry.
Convenient Robina location with easy access to amenities.
A supportive and collaborative work environment where we encourage ongoing learning and development.
Access to novated vehicle leasing, enhancing your take-home pay!
Access to discounts from hundreds of well-known brands and retailers, including groceries, fuel, gyms, leisure and utilities!
The opportunity for career growth and progression!
The chance to be apart and make a meaningful impact in education.
How to apply

This is an exciting opportunity to be an integral part of a fast-growing department in an established and childcare company! To apply, please send your resume and a brief cover letter employment@imagineelc.com.au with the subject line Enrolment Officer or click “Apply Now” Read more