Qualifications
High School Diploma or equivalent
Must of Food Handlers Permit and Responsible Beverage Service (RBS) Permit
Strong written and oral skills and communicate professional and accurately via telephone
Ability to multi-task in a high volume and demanding environment
Strong computer skills
Valid driver’s license and clean driving record
Strong problem-solving skills, ability to handle difficult situations and guests
This position is not eligible for work sponsorship/visa
Candidates must possess valid US work authorization
Must be available to work weekends and holidays
Benefits
Hourly Rate: $24.31
Cigna medical and dental benefit options
8 weeks of New Parental Leave Pay after 1 year of employment
Excellent Training and Development opportunities
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary Employee Meals
401k Retirement Plans
Schedule Hours
Full Time availability
Flexible for early morning, mid-day, and evening shifts
Responsibilities
This person will take in-room dining orders via phone or Chat
They must be knowledgeable of the menu and preparation methods, as well communicate special requests to the kitchen
The In-Room Dining Coordinator will set up the In-Room Dining Server up for success by being a team player and jumping in when necessary
Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards, describe the selection of food beverage menu items to guests by offering interesting, and vivid descriptions of each item, origin, taste, and preparation methods
Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; check completed kitchen orders with the guest’s original order
Coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality; properly and accurately close guest checks; record guest charges and gratuities
Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests
Coordinate amenity deliver by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion
Coordinate minibar replenishment procedures through the Resort’s communication tools
Stock and order items
Assist in setting tray tables for delivery
Take and process any other guest requests
Perform other tasks or projects as assigned by management
Assists with responsibilities and duties in the absence of or due to heavy volume in areas of Food Beverage when needed
Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
Work harmoniously and professionally with co-workers and supervisors
Job description
About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Welcome to wine country luxury. In the food and wine capital of North America, Four Seasons welcomes you to a one-of-a-kind wine country resort set within a world-class vineyard. Discover innovative and seasonal cuisine at Michelin-starred Auro, holistic spa rituals at Spa Talisa and thoughtfully personalized Four Seasons service. Raise a glass to all the best in life as you soak in magnificent views of Napa Valley from this Forbes Travel Guide Five-Star resort.
We’re Hiring!
Come join our Four Seasons Family! We are hiring for an In-Room Dining Coordinator. If you love planning, talking, upselling and working in a team environment, this job might be for you!
About The Role
Four Seasons Resort and Residences Napa Valley is seeking candidates with food and beverage experience. We are looking for an In-Room Dining Coordinator. This person will take in-room dining orders via phone or Chat. They must be knowledgeable of the menu and preparation methods, as well communicate special requests to the kitchen. The In-Room Dining Coordinator will set up the In-Room Dining Server up for success by being a team player and jumping in when necessary.
What You Will Do
• Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards, describe the selection of food beverage menu items to guests by offering interesting, and vivid descriptions of each item, origin, taste, and preparation methods.
• Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; check completed kitchen orders with the guest’s original order.
• Coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality; properly and accurately close guest checks; record guest charges and gratuities.
• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
• Coordinate amenity deliver by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion.
• Coordinate minibar replenishment procedures through the Resort’s communication tools.
• Stock and order items.
• Assist in setting tray tables for delivery.
• Take and process any other guest requests.
• Perform other tasks or projects as assigned by management.
• Assists with responsibilities and duties in the absence of or due to heavy volume in areas of Food Beverage when needed.
• Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
• Work harmoniously and professionally with co-workers and supervisors.
What You Bring
• High School Diploma or equivalent
• Must of Food Handlers Permit and Responsible Beverage Service (RBS) Permit
• Preferred experience in a luxury hotel in food and beverage or related work
• Strong written and oral skills and communicate professional and accurately via telephone
• Ability to multi-task in a high volume and demanding environment
• Strong computer skills
• Valid driver’s license and clean driving record
• Strong problem-solving skills, ability to handle difficult situations and guests
This position is not eligible for work sponsorship/visa. Candidates must possess valid US work authorization.
What We Offer
• Hourly Rate: $24.31
• Cigna medical and dental benefit options
• 8 weeks of New Parental Leave Pay after 1 year of employment
• Excellent Training and Development opportunities
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Complimentary Employee Meals
• 401k Retirement Plans
Schedule Hours
• Full Time availability
• Flexible for early morning, mid-day, and evening shifts
• Must be available to work weekends and holidays
Learn more about what it is like to work at Four Seasons, visit us:
http://jobs.fourseasons.com/
https://www.linkedin.com/company/four-seasons-hotels-and-resorts https://www.instagram.com/trussnapavalley/ https://www.instagram.com/auronapavalley/
To apply, please click on the “APPLY” button and create an account. There will be a short questionnaire for you to complete and a section for you to attach your Resume/CV and Cover Letter. Please attach your Resume/CV in PDF or Word format. Applications/Resumes will only be accepted on this website. Please do not email your information. Thank you for your understanding.
If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact our People + Culture Office at jobs.napavalley@fourseasons.com.
Four Seasons is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. To access the 'EEOC is The Law' Information poster please visit this website: Know Your Rights.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
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