Implementation & Support Executive

Job Title:Implementation and Support Executive
• Key Responsibilities:

- Support the implementation process for our healthcare IT solutions.
- Collaborate with clients to gather requirements, assess needs, and customize solutions to meet their specific goals and objectives.
- Conduct knowledge transfer sessions for end-users to ensure they are proficient in utilizing our technology solutions effectively.
- Provide ongoing support and troubleshooting assistance to clients, addressing any technical issues or concerns in a timely manner.
- Serve as the primary point of contact for client inquiries, escalations, and feedback, and coordinate with internal teams to resolve issues and deliver solutions.
- Monitor performance and proactively identify areas for improvement or optimization to enhance client satisfaction and maximize value.
• Qualifications:

- Bachelor's degree in Healthcare Management, Information Technology, Computer Science, or related field.
- Previous experience in implementing and supporting healthcare IT solutions is highly desirable.
- Strong understanding of healthcare industry standards, regulations, and workflows.
- Excellent communication skills, both verbal and written, with the ability to effectively interact with clients and internal teams.
- Detail-oriented with strong problem-solving and analytical abilities.
- Ability to work independently and collaboratively in a fast-paced environment.
• Job Types: Full-time, Permanent
• Salary: ₹30,000.00 - ₹50,000.00 per month
• Benefits:

- Food provided
- Health insurance
- Paid time off

Day range:

- Monday to Friday

Shift:

- Day shift
• Experience:

- total work: 2 years (required)

Work Location: In person