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Implementation Specialist
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#781528
Remote / WFH
Citation Group
Job Description
Benefits
Pulled from the full job description
Parental leave
Paid volunteer leave
Birthday leave
Full job description
Call Centre & Customer Service
Customer Service
Sydney
Permanent / Full Time
Real client impact — you own the relationship from scoping through to go-live
A clear growth path to progress to complex, larger-scale implementations
A collaborative, supportive team culture with hybrid flexibility
Implementation Specialist
Own the client journey from first login to confident, independent use — and grow into bigger, more complex implementations along the way.
Why you'll love this role:
Real client impact — you own the relationship from scoping through to go-live
A clear growth path — start with quick account set-ups, progress to complex, larger-scale implementations
A collaborative, supportive team culture with hybrid flexibility
What you’ll be responsible for
This role sits within our Citation HR Implementations team and reports to our Senior Implementation Manager. Here’s what your days will look like:
Plan and project-manage client implementations end-to-end — scoping, configuration, testing and go-live — against agreed timeframes and budget
Run efficient account set-up sessions with new clients, then progress to handling larger, more complex implementations as your confidence builds
Configure the platform (and support migrations to our new platform) to meet each client's business and compliance requirements
Build trusted client relationships through onboarding, surfacing risks early and ensuring the platform embeds into client processes
Design and deliver training and webinars that build client confidence and capability in using the platform
Coordinate with Sales, Product and Client Success, feeding learnings back to sharpen implementation estimates and processes
Who we’re looking for
You’re the kind of person who doesn’t wait to be told what to do — you see a problem and get on with solving it. Beyond that, here’s what will set you up for success in this role:
Experience implementing software where migration was a significant part of the role
Confident configuring and troubleshooting SaaS/HRIS platforms, with a structured, process-driven approach
Proficiency using Salesforce for implementation tracking and CRM
A warm, approachable communicator who can explain things clearly to clients and colleagues alike
SaaS experience, ideally within the HR space
Why Citation Group?
We’re not your average employer — we’ve been named an Employer of Choice for * years running and we’re proud of the culture that earned us that. Here’s what you can actually expect:
�� Flexible working, genuinely. We’re big on work/life harmony, not just the buzzword.
�� Parental leave up to 16 weeks paid — because family comes first.
�� Birthday leave because nobody should work on their birthday. Full stop.
�� Volunteer day leave to give back to causes you care about.
✈️ Reward & recognition that goes big — yes, including trips to Bali. Just sayin’.
��️ Great offices designed for collaboration, creativity and great work.
�� Real growth we’re in a major growth phase, tripling in size through organic growth and acquisitions. Your ceiling is high.
�� Trusted, not managed we hire grown-ups and trust them to get stuff done. No micromanagement.
About Citation Group
At Citation Group we bring together real-world HR, Safety, Legal and Certification expertise along with adaptable workforce management and payroll technology — helping businesses run with confidence every day.
We’re growing fast, dreaming big, and doing good things for businesses across Australia, New Zealand, Canada and the UK. Backed by a UK-based Private Equity parent, we’re on track to triple the size of the business over the next few years — and we want brilliant people along for the ride.
Find out more at �� www.citationgroup.com.au
Ready to apply?
Hit the Apply button with your updated CV. We read every application and you’ll hear back!
Applicants must have full legal rights to work in Australia with no restrictions.
Pulled from the full job description
Parental leave
Paid volunteer leave
Birthday leave
Full job description
Call Centre & Customer Service
Customer Service
Sydney
Permanent / Full Time
Real client impact — you own the relationship from scoping through to go-live
A clear growth path to progress to complex, larger-scale implementations
A collaborative, supportive team culture with hybrid flexibility
Implementation Specialist
Own the client journey from first login to confident, independent use — and grow into bigger, more complex implementations along the way.
Why you'll love this role:
Real client impact — you own the relationship from scoping through to go-live
A clear growth path — start with quick account set-ups, progress to complex, larger-scale implementations
A collaborative, supportive team culture with hybrid flexibility
What you’ll be responsible for
This role sits within our Citation HR Implementations team and reports to our Senior Implementation Manager. Here’s what your days will look like:
Plan and project-manage client implementations end-to-end — scoping, configuration, testing and go-live — against agreed timeframes and budget
Run efficient account set-up sessions with new clients, then progress to handling larger, more complex implementations as your confidence builds
Configure the platform (and support migrations to our new platform) to meet each client's business and compliance requirements
Build trusted client relationships through onboarding, surfacing risks early and ensuring the platform embeds into client processes
Design and deliver training and webinars that build client confidence and capability in using the platform
Coordinate with Sales, Product and Client Success, feeding learnings back to sharpen implementation estimates and processes
Who we’re looking for
You’re the kind of person who doesn’t wait to be told what to do — you see a problem and get on with solving it. Beyond that, here’s what will set you up for success in this role:
Experience implementing software where migration was a significant part of the role
Confident configuring and troubleshooting SaaS/HRIS platforms, with a structured, process-driven approach
Proficiency using Salesforce for implementation tracking and CRM
A warm, approachable communicator who can explain things clearly to clients and colleagues alike
SaaS experience, ideally within the HR space
Why Citation Group?
We’re not your average employer — we’ve been named an Employer of Choice for * years running and we’re proud of the culture that earned us that. Here’s what you can actually expect:
�� Flexible working, genuinely. We’re big on work/life harmony, not just the buzzword.
�� Parental leave up to 16 weeks paid — because family comes first.
�� Birthday leave because nobody should work on their birthday. Full stop.
�� Volunteer day leave to give back to causes you care about.
✈️ Reward & recognition that goes big — yes, including trips to Bali. Just sayin’.
��️ Great offices designed for collaboration, creativity and great work.
�� Real growth we’re in a major growth phase, tripling in size through organic growth and acquisitions. Your ceiling is high.
�� Trusted, not managed we hire grown-ups and trust them to get stuff done. No micromanagement.
About Citation Group
At Citation Group we bring together real-world HR, Safety, Legal and Certification expertise along with adaptable workforce management and payroll technology — helping businesses run with confidence every day.
We’re growing fast, dreaming big, and doing good things for businesses across Australia, New Zealand, Canada and the UK. Backed by a UK-based Private Equity parent, we’re on track to triple the size of the business over the next few years — and we want brilliant people along for the ride.
Find out more at �� www.citationgroup.com.au
Ready to apply?
Hit the Apply button with your updated CV. We read every application and you’ll hear back!
Applicants must have full legal rights to work in Australia with no restrictions.
