Verified Job
Customer Support / TeleCaller
ILS Lead
Customer Support / TeleCaller
#701856
Remote / WFH
Job Description
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Acton ACT
50 km
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Remote
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jobs in Acton ACT
1,000+ jobs
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Downer Group
Join our Downer Professional Services team and play a key role in delivering complex defence and national security projects that safeguard Australia’s future.
Downer Professional Services comprises of three business units our Technical, Advisory, and Capability consulting practice, and Team Downer , which partners with CASG and NSSG as a major service provider to Defence . Together, we are a multi-disciplinary advisory and delivery partner of choice for clients across Defence and National Security.
We currently have an opportunity for an ILS Lead ideally based in Canberra, however, would look at individuals that are located remotely to work on a major Space acquisition project.
What You’ll Do
This role offers a broad scope, with key role responsibilities including:
Contribute to Major Project Acquisition activities, including pre‑Gate project phases and preparation for key Defence governance milestones.
Conduct Approaches to Industry, including Requests for Information and Requests for Tender, and support Approaches to Government through Investment Committee preparation and Gate Reviews.
Develop and review Gate 1 and Gate 2 documentation, such as Cabinet Submissions, Project Execution Strategies, Capability Definition Documents, and associated supporting material.
Lead Integrated Logistics Support (ILS) activities, including development of the Integrated Logistics Support Concept and Integrated Logistics Support Plan, assessment of Fundamental Inputs to Capability, workshops with Configuration Management, and support to contract drafting.
Provide on‑the‑job training and mentoring to junior ILS staff.
What You’ll Bring
Strong background in major Defence project environments, including experience working within frameworks equivalent to CASG Acquisition Category 1 (ACAT 1).
Demonstrated capability in industry engagement processes (RFI, RFT) and experience contributing to government decision‑making processes.
Proven ability to prepare and quality‑review complex Gate documentation for senior Defence committees.
Deep understanding of ILS principles, deliverables, and Defence sustainment requirements, including FIC assessments and configuration management interaction.
A collaborative mindset with the ability to mentor, guide, and uplift less experienced logistics personnel; experience in the space domain is advantageous but not essential.
Due to the nature of the work, you are required to currently hold and maintain a minimum Negative Vetting 1 or higher Security clearance as required by the Commonwealth. In some instances, compliance with International Traffic in Arms Regulations (ITAR) requirements may also be an inherent requirement.
More than anything, you’ll bring a strong work ethic, a positive attitude, and a commitment to delivering high-quality outcomes for our clients.
Why Downer Professional Services
At Downer Professional Services, we’re not just a workplace - we’re a business dedicated to contributing to the shaping of the future of defence in Australia. As the country’s only sovereign prime, we’re committed to making a real difference in protecting Australia’s interests.
What is means to belong at Downer Professional Services
Meaningful work: Help to deliver critical Defence projects that protect Australia and shape its future.
Professional development: Access career mapping, accelerated learning programs, and shared learning through our Communities of Practice.
Great perks: Enjoy discounts on healthcare, retail, vehicles, and more through Perks@Downer.
Veteran support : Benefit from initiatives like up to 20 days of Reservist Leave to stay connected post-service.
You want your work to matter and so do we. With over 26,000 people across Australia, New Zealand and the Pacific, our team is made up of individuals with unique perspectives, backgrounds, and ideas.
We know that diversity makes us stronger and we actively celebrate it through our commitment to inclusion and belonging.
We’re committed to building a team that reflects the diverse communities we serve and we welcome people of all ages, genders, ****** orientations, cultures, abilities, and lived experiences. We especially encourage applications from those whose voices have traditionally been underrepresented in our industry, including women, Aboriginal and Torres Strait Islander Peoples, Māori and Pasifika Peoples, veterans, people with disability, and neurodivergent individuals. Even if your experience doesn’t align perfectly with this role, we’d still like to hear from you. If it feels like the right fit, apply - potential counts, and so do you.
As a WORK180 Endorsed Employer, we support flexibility that works for your life, inclusive leadership that values your voice, and equitable access to opportunity so you can do your best work and bring your whole self to it.
If you need support or adjustments through the recruitment process, just let us know, we’re here to help you put your best foot forward.
Start of main content
Job title, keywords or company
Acton ACT
50 km
Pay
filter
Remote
filter
Job Type
filter
Education level
filter
Date posted
filter
jobs in Acton ACT
1,000+ jobs
Cyber Security Assessor
Willyama Services Pty Limited
Canberra ACT 2600
Visited 6 hours ago
Cyber Security Compliance Manager
Downer Group
Canberra ACT
Commercial Support Officer
KBR
Canberra ACT
Parental leave
Opportunities for promotion
Insurance services
Salary packaging
Complimentary flu shots
2027 Graduate Program
Australian Taxation Office
Canberra ACT
Training program
ILS Lead
Downer Group
Canberra ACT
Miele Experience Consultant
Miele
Canberra ACT
Employee assistance program
Nanny and Household Support Role
We Need a Nanny
Hackett ACT
IT Analyst
William Buck
Canberra ACT
Employee assistance program
Group activities
Armourer - AFP National Armoury
Australian Federal Police (AFP)
Canberra ACT
Parental leave
Annual leave
Impact and Partnership Officer (Indigenous Identified)
Australian National University
Canberra ACT 2601
ILS Support Officer - Space
Downer Group
Canberra ACT
Assistant Store Manager OPSM Belconnen, ACT
Often responds within 1 day
OPSM
Belconnen ACT
View similar jobs with this employer
Salesforce Administrator (AU Citizen with NV1 Security Clearance)
Accenture
Canberra ACT
Handyperson
Crowne Plaza Hotels & Resorts
Canberra ACT
Parental leave
Birthday leave
Assistant Store Manager - Cotton On DFO Canberra (Outlet)
Cotton On Group
Fyshwick ACT
Security Specialist - ICT & Facilities Controls
Downer Group
Canberra ACT
Staff Consultant
Nutanix
Canberra ACT 2600
View similar jobs with this employer
Assistant Director ACT Freedom of Information Full-time Temporary
Independent Statutory Offices including boards,...
Canberra ACT
Administrative Assistant
Lockheed Martin Australia
Canberra ACT
Commercial Support Officer
Downer Group
Canberra ACT
View similar jobs with this employer
Assistant Store Manager OPSM Canberra City, ACT
Often responds within 1 day
OPSM
Canberra ACT
Hotel Service Officer - Canberra
RFBI
Holt ACT 2615
Salary packaging
Robotics Product Specialist - Canberra
Stryker
Canberra ACT 2600
Parental leave
Health insurance
Opportunities for promotion
Paid volunteer leave
RTO Quality Coordinator Full-time Permanent
Justice and Community Safety
Canberra ACT
Vehicle Service Technician, Canberra
Tesla
Fyshwick ACT 2609
People also searched:
Employers: Post a Job
Downer Group
Join our Downer Professional Services team and play a key role in delivering complex defence and national security projects that safeguard Australia’s future.
Downer Professional Services comprises of three business units our Technical, Advisory, and Capability consulting practice, and Team Downer , which partners with CASG and NSSG as a major service provider to Defence . Together, we are a multi-disciplinary advisory and delivery partner of choice for clients across Defence and National Security.
We currently have an opportunity for an ILS Lead ideally based in Canberra, however, would look at individuals that are located remotely to work on a major Space acquisition project.
What You’ll Do
This role offers a broad scope, with key role responsibilities including:
Contribute to Major Project Acquisition activities, including pre‑Gate project phases and preparation for key Defence governance milestones.
Conduct Approaches to Industry, including Requests for Information and Requests for Tender, and support Approaches to Government through Investment Committee preparation and Gate Reviews.
Develop and review Gate 1 and Gate 2 documentation, such as Cabinet Submissions, Project Execution Strategies, Capability Definition Documents, and associated supporting material.
Lead Integrated Logistics Support (ILS) activities, including development of the Integrated Logistics Support Concept and Integrated Logistics Support Plan, assessment of Fundamental Inputs to Capability, workshops with Configuration Management, and support to contract drafting.
Provide on‑the‑job training and mentoring to junior ILS staff.
What You’ll Bring
Strong background in major Defence project environments, including experience working within frameworks equivalent to CASG Acquisition Category 1 (ACAT 1).
Demonstrated capability in industry engagement processes (RFI, RFT) and experience contributing to government decision‑making processes.
Proven ability to prepare and quality‑review complex Gate documentation for senior Defence committees.
Deep understanding of ILS principles, deliverables, and Defence sustainment requirements, including FIC assessments and configuration management interaction.
A collaborative mindset with the ability to mentor, guide, and uplift less experienced logistics personnel; experience in the space domain is advantageous but not essential.
Due to the nature of the work, you are required to currently hold and maintain a minimum Negative Vetting 1 or higher Security clearance as required by the Commonwealth. In some instances, compliance with International Traffic in Arms Regulations (ITAR) requirements may also be an inherent requirement.
More than anything, you’ll bring a strong work ethic, a positive attitude, and a commitment to delivering high-quality outcomes for our clients.
Why Downer Professional Services
At Downer Professional Services, we’re not just a workplace - we’re a business dedicated to contributing to the shaping of the future of defence in Australia. As the country’s only sovereign prime, we’re committed to making a real difference in protecting Australia’s interests.
What is means to belong at Downer Professional Services
Meaningful work: Help to deliver critical Defence projects that protect Australia and shape its future.
Professional development: Access career mapping, accelerated learning programs, and shared learning through our Communities of Practice.
Great perks: Enjoy discounts on healthcare, retail, vehicles, and more through Perks@Downer.
Veteran support : Benefit from initiatives like up to 20 days of Reservist Leave to stay connected post-service.
You want your work to matter and so do we. With over 26,000 people across Australia, New Zealand and the Pacific, our team is made up of individuals with unique perspectives, backgrounds, and ideas.
We know that diversity makes us stronger and we actively celebrate it through our commitment to inclusion and belonging.
We’re committed to building a team that reflects the diverse communities we serve and we welcome people of all ages, genders, ****** orientations, cultures, abilities, and lived experiences. We especially encourage applications from those whose voices have traditionally been underrepresented in our industry, including women, Aboriginal and Torres Strait Islander Peoples, Māori and Pasifika Peoples, veterans, people with disability, and neurodivergent individuals. Even if your experience doesn’t align perfectly with this role, we’d still like to hear from you. If it feels like the right fit, apply - potential counts, and so do you.
As a WORK180 Endorsed Employer, we support flexibility that works for your life, inclusive leadership that values your voice, and equitable access to opportunity so you can do your best work and bring your whole self to it.
If you need support or adjustments through the recruitment process, just let us know, we’re here to help you put your best foot forward.
