Verified Job
Customer Support / TeleCaller
ICT Commercial Officer
Customer Support / TeleCaller
#708034
Remote / WFH
Job Description
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Acton ACT
50 km
Last 24 hours
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jobs in Acton ACT
100+ jobs - since yesterday
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Department of Agriculture, Fisheries and Forestry
APS 5 - $88,834 - $96,829 per annum plus superannuation
ICT Services Division
Canberra- ACT
We are seeking a motivated ICT Commercial Officer to support effective contract and commercial management across ICT services. This role offers the opportunity to work collaboratively with stakeholders, apply sound judgement, and contribute to value for money outcomes in a dynamic government environment.
Why YOU are important to us and what impact will you have on the ICT Services and the departments’ goal.
The ICT Services Division delivers secure and modern technology solutions that enable the department to operate effectively around the clock. We manage ICT systems that support collaboration, innovation, and service delivery across all areas. Our goal is to provide a reliable digital environment that empowers staff to focus on outcomes, not technical barriers. By continuously improving our platforms and tools, we help the department stay agile, connected, and ready to meet future challenges.
We deliver ICT capabilities that support the department’s operations and align with modern ways of working. Our team ensures that ICT services are reliable, secure, and responsive to business needs. We work closely with other areas to enable seamless collaboration, efficient workflows, and continuous improvement. By providing the right tools and support, we help staff stay productive and connected, ensuring the department can deliver its services effectively and adapt to future challenges.
As an ICT Commercial Officer, you will support the section’s objectives by providing commercial assurance, procurement coordination, and vendor governance across a multivendor ICT environment. The role contributes to effective contract management, compliance with the Commonwealth Procurement Rules and Public Governance, Performance and Accountability Act 2013, and timely project delivery through sound commercial advice, ServiceNow request management, and proactive engagement with internal stakeholders and external service partners.
This is where you play an important role.
As the ICT Commercial Officer, you will:
Provide procurement and contract management support across ICT and telecommunications services, including drafting and managing procurements, variations, extensions, and approvals.
Assist with service management activities by monitoring, tracking, and reporting on project objectives in a timely manner.
Ensure compliance with the Commonwealth Procurement Rules, Public Governance, Performance and Accountability Act 2013, and departmental policies and procedures.
Monitor progress, identify risks, and escalate issues where appropriate.
Support data, reporting, and continuous improvement activities.
Build and maintain effective working relationships with internal stakeholders and service partners.
Undertake additional duties as required.
Please note:
This recruitment process will initially be used to fill one ongoing (permanent) vacancy in the section.
A merit pool may be established and used to fill similar ongoing vacancies in the branch for 18 months from the date of gazettal.
Our ideal candidate will have:
Experience or exposure to ICT and/or telecommunications procurement or contract management.
Strong organisational skills with the ability to manage competing priorities.
Well-developed written and verbal communication skills.
A client focused approach and ability to build productive stakeholder relationships.
Experience using tools such as ServiceNow, Technology One, or Excel (or the ability to learn quickly).
A commitment to collaboration, integrity and public service values.
Experience working in an ICT or business support environment.
Experience in stakeholder coordination, reporting, or financial support.
Familiarity with ServiceNow, Excel, and Technology One tools.
VetPaths
The Australian Public Service (APS) values the unique skills, perspectives, and experiences that veterans gain during their Australian Defence Force (ADF) employment and encourage veterans to apply. Support may be available to veterans transitioning to meaningful APS careers through participation in VetPaths, which offers veterans an opportunity to participate in a six-month program offering formal learning and development, career mentoring and activities for wellness and peer support.
Start of main content
Job title, keywords or company
Acton ACT
50 km
Last 24 hours
filter
Pay
filter
Remote
filter
Job Type
filter
Education level
filter
jobs in Acton ACT
100+ jobs - since yesterday
Library Reading Rooms
National Library of Australia
Canberra ACT
Allied Health Assistant Full-time Permanent
Education
Canberra ACT
Visited 12 hours ago
Assistant Store Manager
Burson
Mitchell ACT 2911
Employee discount
Cafe All Rounder - ADFA
AAFCANS
Campbell ACT
Service Desk Agent
Often responds within 1 day
Datacom
Canberra ACT 2601
Parental leave
Employee rewards program
Visited 13 hours ago
Weighbridge Operator Williamsdale
Heidelberg Materials
Canberra ACT
Safety equipment provided
Parental leave
Annual leave
Salary packaging
Visited 13 hours ago
Assistant Director, Operations - Sterilising Services Full-time Permanent
Canberra Health Services
Canberra ACT
Employee assistance program
Salary packaging
Visited 12 hours ago
Cleaning and Trolley Collection
Woolworths Supermarkets
Weston Creek ACT
Employee rewards program
Visited 14 hours ago
Duty Manager - Canberra CBD
Often responds within 1 day
ALDI Stores
Canberra ACT 2601
Parental leave
Health insurance
Employee assistance program
Visited 13 hours ago
Facilities and Projects Coordinator
Australian War Memorial
Campbell ACT
Visited 13 hours ago
Building Services Officer 3 Full-time Permanent
Education
Canberra ACT
Visited 13 hours ago
Executive Assistant Full-time Temporary with a Possibility of Permanency
Chief Minister, Treasury and Economic Development
Canberra ACT
Procurement, Contracts and Panels Officer Full-time Temporary
Infrastructure Canberra
Canberra ACT
Visited 13 hours ago
Registrar EA/Project Coordinator
Australian National University
Canberra ACT 2601
Visited 12 hours ago
ACMA - Assistant Manager - Procurement, EL 1
Australian Communications and Media Authority
Canberra ACT
Visited 13 hours ago
ICT Commercial Officer
Department of Agriculture, Fisheries and Forestry
Canberra ACT
Research Services Administrator
Australian National University
Canberra ACT 2601
Visited 12 hours ago
Handy Person / Grounds Keeper
Yarralumla Play Station
Canberra ACT 2600
Visited 13 hours ago
Executive Assistant
Telstra
Canberra ACT
Visited 12 hours ago
Assistant Director ICT Operations Full-time Temporary with a Possibility of Permanency
ACT Long Service Leave Authority
Canberra ACT
Visited 13 hours ago
Used Car Valuer/Buyer - Canberra BMW (Full-Time)
Jowett Motor Group
Phillip ACT 2606
Parental leave
Employee assistance program
Company car
Visited 13 hours ago
Administrative Assistant
Australian College of Nursing
Canberra ACT
Visited 12 hours ago
Fresh Convenience Manager
Woolworths Supermarkets
Queanbeyan NSW
Parental leave
Visited 14 hours ago
Houseperson (Canberra, ACT)
silk
Canberra ACT
On-the-job training
Visited 13 hours ago
Environment Protection Officer Full-time Permanent
City and Environment
Canberra ACT
People also searched:
Employers: Post a Job
Department of Agriculture, Fisheries and Forestry
APS 5 - $88,834 - $96,829 per annum plus superannuation
ICT Services Division
Canberra- ACT
We are seeking a motivated ICT Commercial Officer to support effective contract and commercial management across ICT services. This role offers the opportunity to work collaboratively with stakeholders, apply sound judgement, and contribute to value for money outcomes in a dynamic government environment.
Why YOU are important to us and what impact will you have on the ICT Services and the departments’ goal.
The ICT Services Division delivers secure and modern technology solutions that enable the department to operate effectively around the clock. We manage ICT systems that support collaboration, innovation, and service delivery across all areas. Our goal is to provide a reliable digital environment that empowers staff to focus on outcomes, not technical barriers. By continuously improving our platforms and tools, we help the department stay agile, connected, and ready to meet future challenges.
We deliver ICT capabilities that support the department’s operations and align with modern ways of working. Our team ensures that ICT services are reliable, secure, and responsive to business needs. We work closely with other areas to enable seamless collaboration, efficient workflows, and continuous improvement. By providing the right tools and support, we help staff stay productive and connected, ensuring the department can deliver its services effectively and adapt to future challenges.
As an ICT Commercial Officer, you will support the section’s objectives by providing commercial assurance, procurement coordination, and vendor governance across a multivendor ICT environment. The role contributes to effective contract management, compliance with the Commonwealth Procurement Rules and Public Governance, Performance and Accountability Act 2013, and timely project delivery through sound commercial advice, ServiceNow request management, and proactive engagement with internal stakeholders and external service partners.
This is where you play an important role.
As the ICT Commercial Officer, you will:
Provide procurement and contract management support across ICT and telecommunications services, including drafting and managing procurements, variations, extensions, and approvals.
Assist with service management activities by monitoring, tracking, and reporting on project objectives in a timely manner.
Ensure compliance with the Commonwealth Procurement Rules, Public Governance, Performance and Accountability Act 2013, and departmental policies and procedures.
Monitor progress, identify risks, and escalate issues where appropriate.
Support data, reporting, and continuous improvement activities.
Build and maintain effective working relationships with internal stakeholders and service partners.
Undertake additional duties as required.
Please note:
This recruitment process will initially be used to fill one ongoing (permanent) vacancy in the section.
A merit pool may be established and used to fill similar ongoing vacancies in the branch for 18 months from the date of gazettal.
Our ideal candidate will have:
Experience or exposure to ICT and/or telecommunications procurement or contract management.
Strong organisational skills with the ability to manage competing priorities.
Well-developed written and verbal communication skills.
A client focused approach and ability to build productive stakeholder relationships.
Experience using tools such as ServiceNow, Technology One, or Excel (or the ability to learn quickly).
A commitment to collaboration, integrity and public service values.
Experience working in an ICT or business support environment.
Experience in stakeholder coordination, reporting, or financial support.
Familiarity with ServiceNow, Excel, and Technology One tools.
VetPaths
The Australian Public Service (APS) values the unique skills, perspectives, and experiences that veterans gain during their Australian Defence Force (ADF) employment and encourage veterans to apply. Support may be available to veterans transitioning to meaningful APS careers through participation in VetPaths, which offers veterans an opportunity to participate in a six-month program offering formal learning and development, career mentoring and activities for wellness and peer support.
