Verified Job
Retail / Counter Sales
HVAC COUNTER SALES REPRESENTATIVE- job post METALWORKS CORPORATION
Retail / Counter Sales
#804887
Remote / WFH
METALWORKS CORPORATION
Job Description
Full job description
The HVAC Counter Sales Associate is a knowledgeable and customer-focused sales professional responsible for providing exceptional service to new and existing customers, both in person and over the phone. This role requires strong knowledge of HVAC products, the ability to understand customer needs, and the ability to recommend products and solutions while supporting daily sales operations.
Duties and Responsibilities
Provide exceptional customer service to new and existing customers in person and over the phone
Answer customer calls, inquiries, and process phone orders
Assist customers with product selection based on their HVAC needs
Provide accurate information regarding product availability, pricing, specifications, and lead times
Enter and process customer orders accurately and efficiently
Work with internal teams and suppliers to confirm pricing, availability, and lead times
Use HVAC product knowledge to recommend suitable products and solutions
Recommend alternative or substitute products when requested items are unavailable
Process product returns and warranty claims in accordance with company procedures
Develop and maintain strong relationships with customers, suppliers, and coworkers
The HVAC Counter Sales Associate is a knowledgeable and customer-focused sales professional responsible for providing exceptional service to new and existing customers, both in person and over the phone. This role requires strong knowledge of HVAC products, the ability to understand customer needs, and the ability to recommend products and solutions while supporting daily sales operations.
Duties and Responsibilities
Provide exceptional customer service to new and existing customers in person and over the phone
Answer customer calls, inquiries, and process phone orders
Assist customers with product selection based on their HVAC needs
Provide accurate information regarding product availability, pricing, specifications, and lead times
Enter and process customer orders accurately and efficiently
Work with internal teams and suppliers to confirm pricing, availability, and lead times
Use HVAC product knowledge to recommend suitable products and solutions
Recommend alternative or substitute products when requested items are unavailable
Process product returns and warranty claims in accordance with company procedures
Develop and maintain strong relationships with customers, suppliers, and coworkers
