Job Role : • Provide World Class Customer Service. • End to Transaction of Reports. • Need to maintain Accuracy in Reports. • Ability to work effectively in a team environment Pleasant, professional, and courteous personality skills • Excellent verbal and written communication skills • Providing Voice support to Internal and External End Users. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users. • Perform problem cause analysis • Resolve customer queries and achieve customer delight. • Ability to Identify Opportunity and Implement Process Improvements • Has technical experience and skills in the areas of problem determination, creativity and analysis