HSPD-12: Government Badging

Job description
HSPD-12: Government Badging Credentialing Specialist
Job Description:

Full-time position at Citizant, a leading provider of professional IT services to the U.S. government.
Citizant seeks talented professionals who align with its core values: Drive, Excellence, Reputation, Responsibility, and a Better Future. As a collaborative and supportive company, Citizant prioritizes team effort and external/internal customer challenges over individual contributions.

Duties and Responsibilities:

Enrollment Process Management
Schedule appointments and service walk-ins for PIV Card Activations, Enrollments, Certificate Updates, and PIN Resets.
Answer phone calls and email inquiries related to PIV credentials and access control matters.
Coordinate and conduct the enrollment process for PIV cards, verifying identity and collecting required documentation.
Manage appointments and schedules to maintain efficiency and accuracy.
Documentation and Data Collection
Collect and document personal information, biometric data, and necessary details from applicants.
Ensure completed documents and forms are submitted according to established guidelines.
Verification and Authentication
Verify document authenticity to prevent fraudulent enrollment attempts.
Use approved verification methods to ensure applicant identity.
Data Security and Privacy
Handle sensitive information with discretion and adhere to data protection regulations and organizational security protocols.
Maintain collected data security and integrity.
Communication
Communicate clearly and professionally with applicants about the enrollment process and required documents.
Provide excellent customer service addressing questions and concerns.
Manage customer concern escalations, maintaining a calm demeanor.
Recordkeeping
Maintain accurate records of the enrollment process and applicant information.
Prepare spreadsheets tracking new applicant, contractor, and federal employee files.
Compliance and Training
Stay up-to-date on relevant policies, regulations, and procedures.
Participate in training sessions to enhance knowledge and skills.
Minimum Qualifications:

Microsoft Excel experience for data management, coordination, and reporting.
Ability to adapt to changing security procedures and requirements.
Prior experience in a similar role, customer service, or administrative position may be advantageous.
Attention to detail and strong organizational skills.
Excellent interpersonal and communication skills.
Ability to handle confidential information with discretion.
Perform other job-related duties as assigned.
Physical Requirements:

The role involves primarily sedentary work.
Occasional stair climbing may be required.
Periodic standing and/or walking for extended durations may be required.
Occasional activities such as reaching, squatting, bending, pulling, grasping, holding, and lifting objects weighing 25 - 30 lbs.
Typing for most of the day is essential.
Effective communication through frequent periods of talking and listening is essential.
Clearance Requirement:

Active Public Trust/MBI clearance or the ability to obtain one.
Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and receive excellent compensation and benefits, as well as opportunities for personal and professional development.

Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Read more