Verified Job
Customer Support / TeleCaller
HR Customer Services Support Officer
Customer Support / TeleCaller
#45563
Remote / WFH
Department of Education
Job Description
Department of Education
Reference number
14678-44248185
Occupation
Administration Officers
Work type
Full-Time
Location
Newcastle, Hunter & Region
Salary Information
From AUD $75,728.00 to $82,329.00 per year
Closing date
30 June 2026 at 11:59pm
At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.
Temporary Full-Time opportunity until 30 June 2027
Located in Newcastle, offering flexible working arrangements with mandatory 5 day fortnight office presence for business requirements and training.
Salary ranges from $75,728 to $82,329 p.a. superannuation and annual leave loading
Recruitment pool will be created to fill other HR Customer Service Support Officer roles
About the role
As the HR Customer Service Support Officer, you deliver a range of transactional and routine HR services and customer support to staff across the Department relating to payroll and leave matters. Your responsibilities include:
Responding to general enquiries in a clear, accurate and timely manner
Identifying and escalating complex issues or request to senior staff as required
Supporting accurate data management, record -keeping and reporting
Maintaining confidentiality and ensuring compliant with department policies and procedures
For further information please click here to view the role description
About you
The ideal candidate is:
Highly organised and detail oriented
Customer-focused, with ability to deliver high-quality service
Flexible and adaptable in a dynamic, fast-paced and high-volume environment
Able to manage competing priorities in a timely manner
Proficiency in using Microsoft Office suite, including, Outlook, Word, PowerPoint
Comfortable learning and navigating new systems
Proactive and resourceful with a commitment for continued learning
Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.
Essential requirements of the role
Demonstrated understanding of and commitment to the value of public education.
Benefits
Flexible working arrangements
35 hour working week
Competitive pay, salary sacrificing, employer’s contribution to superannuation and annual leave loading
Flex Leave entitlements, generous holidays & leave conditions
Opportunities for advancement and mobility across the Department to support your career growth
How to apply
To be considered for this role, please attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role, as well as your response to two pre-screening questions below:
Question1
Describe a situation where you had to manage multiple tasks or projects simultaneously, and explain how you organised your work to ensure you met all deadlines. (300 word max)
Question 2
Which office technology programs and applications have you used in your previous roles, and how have you applied these skills to support your work? (300 word max)
Applicants are encouraged to prepare their application materials independently. The selection panel values authentic and personally written responses that reflect your own experience, insights and alignment with the Department’s values and priorities.
Please refer to the Applicant’s Guide to Applying to assist you with your application.
If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education,
All other applicants please submit your application by clicking ‘Apply Now’.
Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.
As a condition of employment, successful candidates not currently employed by the Department must provide a valid Working with Children Check (WWCC) clearance number. Renewal is not required after the WWCC expires, as long as you remain in a non–child-related role. Employer obligations only apply while the WWCC is valid.
Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa.
Closing date: Tuesday 30 June 2026 at 11:59pm.
Reference number
14678-44248185
Occupation
Administration Officers
Work type
Full-Time
Location
Newcastle, Hunter & Region
Salary Information
From AUD $75,728.00 to $82,329.00 per year
Closing date
30 June 2026 at 11:59pm
At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.
Temporary Full-Time opportunity until 30 June 2027
Located in Newcastle, offering flexible working arrangements with mandatory 5 day fortnight office presence for business requirements and training.
Salary ranges from $75,728 to $82,329 p.a. superannuation and annual leave loading
Recruitment pool will be created to fill other HR Customer Service Support Officer roles
About the role
As the HR Customer Service Support Officer, you deliver a range of transactional and routine HR services and customer support to staff across the Department relating to payroll and leave matters. Your responsibilities include:
Responding to general enquiries in a clear, accurate and timely manner
Identifying and escalating complex issues or request to senior staff as required
Supporting accurate data management, record -keeping and reporting
Maintaining confidentiality and ensuring compliant with department policies and procedures
For further information please click here to view the role description
About you
The ideal candidate is:
Highly organised and detail oriented
Customer-focused, with ability to deliver high-quality service
Flexible and adaptable in a dynamic, fast-paced and high-volume environment
Able to manage competing priorities in a timely manner
Proficiency in using Microsoft Office suite, including, Outlook, Word, PowerPoint
Comfortable learning and navigating new systems
Proactive and resourceful with a commitment for continued learning
Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.
Essential requirements of the role
Demonstrated understanding of and commitment to the value of public education.
Benefits
Flexible working arrangements
35 hour working week
Competitive pay, salary sacrificing, employer’s contribution to superannuation and annual leave loading
Flex Leave entitlements, generous holidays & leave conditions
Opportunities for advancement and mobility across the Department to support your career growth
How to apply
To be considered for this role, please attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role, as well as your response to two pre-screening questions below:
Question1
Describe a situation where you had to manage multiple tasks or projects simultaneously, and explain how you organised your work to ensure you met all deadlines. (300 word max)
Question 2
Which office technology programs and applications have you used in your previous roles, and how have you applied these skills to support your work? (300 word max)
Applicants are encouraged to prepare their application materials independently. The selection panel values authentic and personally written responses that reflect your own experience, insights and alignment with the Department’s values and priorities.
Please refer to the Applicant’s Guide to Applying to assist you with your application.
If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education,
All other applicants please submit your application by clicking ‘Apply Now’.
Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.
As a condition of employment, successful candidates not currently employed by the Department must provide a valid Working with Children Check (WWCC) clearance number. Renewal is not required after the WWCC expires, as long as you remain in a non–child-related role. Employer obligations only apply while the WWCC is valid.
Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa.
Closing date: Tuesday 30 June 2026 at 11:59pm.
