HR Customer Services Support Office

Full job description
At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.



3 x Temporary Full-time roles to 30 June 2025 with possibility of extension
Located in Wollongong with flexible working arrangements available
Salary ranges from $70,6+4 to $76,857 plus employer’s contribution to superannuation and annual leave loading
About EDConnect

EDConnect is the Department’s Shared Service Centre, delivering integrated transactional and advisory services (shared services) for the Department. Organisational performance in EDConnect is underpinned by the ‘EDConnect Way’ culture – we keep the customer at the centre of everything we do; we collaborate with and support each other to succeed; we take ownership of our work to ensure a quality outcome is delivered; we communicate transparently and listen actively; and we are accountable to each other to develop and grow.


About the role

The HR Customer Services Support Officer role delivers a range of transactional HR services and responds to enquiries and routine requests from internal customers, identifying and escalating enquiries as necessary, to ensure the provision of accurate information. The role is accountable for delivering efficient, accurate and reliable transaction processing to support the effective operation of the functional area.

The role delivers a range of transactional human resources (HR) services and responds to general customer enquiries at various locations within the Human Resources Directorate, to assist in the achievement of business results and customer service excellence.


The role forms part of the broader team that provides centralised HR services, policy, advice and programs and is accountable for delivering accurate, timely, and reliable transaction processing and customer support through the effective use of tailored service delivery strategies.


For further information please click here to view the role description


Key knowledge and experience

Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.
Essential Requirements

Demonstrated understanding of and commitment to the values of public education.


Benefits

Flexible working arrangements
35 hour working week
Competitive salary, salary sacrificing, employer’s contribution to superannuation and annual leave loading


How to apply


When applying you will need to:

Attach a resume (maximum 5 pages) and a cover letter (maximum 3 pages) outlining how you meet the requirements and capabilities of this role as well as providing answers to the 2 pre-screening questions below:


Targeted Question 1

What experience have you had in a high volume processing environment? What strategies do you use to manage this? (300 word maximum)


Targeted Question 2

Tell us about the office technology you can use, what software applications/programs and how have you used these skills in previous roles (300 words maximum)


Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.


As a condition of employment, successful candidates who have not previously worked for the department will be required to provide a current Working with Children Check (WWCC) Clearance number. This option would allow the WWCC to naturally expire without further communication needed with the employee. The employer obligations under the WWCC would apply for duration of the WWCC’s validity (up to 5 years)


Closing date 10 September 2024 at 11:5+pm.


For role enquiries please contact , Hayleigh Sida, HR Supervisor Shared Services, Human Resources, EDConnect at Hayleigh.Sida2@det.nsw.edu.au and for recruitment process enquiries please contact Kathy Newman at Kathy.newman1@det.nsw.edu.au


We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team (dandi@det.nsw.edu.au) or visit NSW Department of Education Diversity and Inclusion.


A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.

 
You must create an Indeed account before continuing to the company website to apply Read more